Nurse Advisor

• Competitive salary + bonus + birthday leave + annual salary review!

• Atos is a division of Coloplast - rated #2 Best Place to Work 2024!

• Opportunities for development in a growing organisation with a strong purpose 

• Hybrid flexible working on offer with work from home opportunities  

Who we are: 

At Atos Medical, we are passionate about making life easier for people living with a neck stoma, by providing personalized care and innovative solutions. We design, manufacture, and sell our entire core portfolio directly to leading institutions, health care professionals and patients. We believe everyone should have the right to speak, including after cancer. That’s why we are committed to giving a voice to people who breathe through a stoma, with design solutions and technologies built on decades of experience and a deep understanding of our users.

Who you are: 

We are seeking a compassionate and experienced Clinical Nurse Advisor to join our Customer Care Team. In this role, you will provide personalised phone and virtual support to patients, ensuring they receive the best care and guidance following their surgery. You will also collaborate with healthcare professionals to report progress and provide written advice.

Your responsibilities:

• Provide support and advice to patients for the first 6 months post Total Laryngectomy surgery.

• Conduct comprehensive phone/virtual training and troubleshooting sessions on the use of our products, in collaboration with prescribers. 

• Collaborate with the sales team to address customer needs. 

• Maintain detailed records of interactions in our CRM system (Salesforce).

• Act as a clinical support resource and point of escalation for internal staff and referring healthcare professionals. 

• Collaborate with the Clinical Education team to ensure sound clinical governance including training and developing educational materials.

• Review consumer usage and product effectiveness, making recommendations for optimization and improved patient outcomes.

• Provide funding application support by providing justification letters.

To be successful:

• Relevant nursing qualifications and current, valid AHPRA registration.

• Clinical nursing experience, preferably in a relevant specialty (e.g., Head & Neck / ENT Cancer).

• Highly driven, energetic, and results oriented.

• Effective time management and administrative capabilities.

• Empathetic listener with the ability to assess and interpret consumer needs.

• Ability to work independently and as part of a multidisciplinary team.

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).

• Ability to travel if required. 

What can we offer you?

You will be part of an ambitious work environment in which teams work together to continuously grow and develop the business. You will have great opportunities to learn and develop, and you will be offered a competitive salary package and benefits.

Atos Medical is a global leader with Swedish headquarters and more than 20 subsidiaries worldwide. We are committed to living our values: we listen – we inspire – we focus – we engage every day. We connect with stakeholders, involving them in our activities and striving to support and empower our users and each other every day. No matter whom we interact with – users, colleagues, health care professionals, business partners – respect and integrity are at the core of everything we do.

Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox®, Provox Life™ and Tracoe.

We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business. 

Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.

Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S

Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox®, Provox Life™ and Tracoe.

We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business. 

Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.

Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S

60543 
#LI-AT #LI-Hybrid