Temporary Customer Service Support

About us
Coloplast Sweden AB is a sales subsidiary based in Kungsbacka just south of Gothenburg. Serving the Swedish market for decades, the subsidiary has a strong position in the Swedish market and has high ambitions for accelerating growth in the future. The organization consists of about 60 dedicated and highly engaged individuals who all have a strong connection to the company’s mission and delivering great results, ensuring that the Swedish market and customers are served in the best possible way with innovative products and services. We work closely together with the global Coloplast organization and are proud to be part of an industry-leading healthcare company that strives to make a difference for people with intimate healthcare needs. 

The position
We are looking for a temporary Customer Service Support over the summer period, to cover for our vacations. You must be able to work between June 2 and August 29, 2025. 

Main tasks and responsibilities

• Handle incoming phone calls from the Health Care, Pharmacy and Wholesalers
• Register and maintain basic data in E1 
• Register orders from telephone orders and orders from private individuals (mediated by Consumer Care)
• Support our Business Center in their work with customer order administration, order registration etc. and collaborate with our Nordic Distribution Center to ensure the customer's requirements regarding deliveries
• Backorder administration, information to customers and affected persons internally
• Additional invoicing and crediting
• Complaint handling (both product and distribution related)
• Administration of returns from Customer
• Other customer service-related tasks

You get the opportunity to work in an important area at a successful and growing company that provides products, which make life significantly easier and smoother for the user. Coloplast is a market leading MedTech company with a high rate of innovation, where good service mindset comes naturally and is a must-have. 

Professional Competencies

• Open, social and customer-friendly attitude
• Ability to handle all customer situations
• Be able to prioritize own work
• Flexible with sales focus
• Detail-oriented Strong organizational and interpersonal skills with the ability to communicate/collaborate convincingly  
• Excellent communication skills both verbally and in writing
• Knowledge of the MS Office package, especially Excel
• Swedish and English, fluent in both speech and writing
• Experience from working with ERP systems is desirable

Applications: Please register your application at www.coloplast.se, we do not accept applications by e-mail due to GDPR. We would like your application no later than March 16, 2025.

For more information about the role, please contact Lena Hagelin, Head of Business Support, seleha@coloplast.com, Mobile: 0707-7761057

For more information about the recruitment process please contact HR Business Partner, Carolin Koppel, secako@coloplast.com, Mobile: 0708-518213

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

Visit us on Coloplast.com.

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