Warehouse and Fulfillment Specialist

Warehouse and Fulfillment Specialist | Atos Medical-US | New Berlin, WI

This position is onsite in New Berlin, WI.

Join a growing company with a strong purpose!

Do you want to make a difference for people breathing, speaking and living with a neck stoma? At Atos Medical, our people are the strength and key to our on-going success. We create the best customer experience and thereby successful business through our 1200 skilled and engaged employees worldwide.

About Atos Medical

Atos Medical is a specialized medical device company and the clear market and technology leader for voice and pulmonary rehabilitation for cancer patients who have lost their voice box. We design, manufacture, and sell our entire core portfolio directly to leading institutions, health care professionals and patients. We believe everyone should have the right to speak, also after their cancer. That’s why we are committed to giving a voice to people who breathe through a stoma, with design solutions and technologies built on decades of experience and a deep understanding of our users.

We are seeking a Warehouse and Order Fulfillment Specialist to join our Logistics team!

Summary: 

The Warehouse and Fullfillment Specialist is responsible for coordinating materials flow, product complaints processing, and managing inventory to support marketing, events and field support operations and initiatives. 

Job Responsibilities:

• Perform order preparation including pulling product and literature components, collating, packing and shipping activities to support marketing, events and field teams.
• Conduct quality assurance to ensure shipments meet correct fulfillment and print quality established standards.
• Complete print job tickets and maintain printing related equipment to ensure proper function.
• Communicate clearly and regularly with internal stakeholders regarding material support for events, exhibitions and courses.
• Maintain equipment and materials used at external events to ensure availability and traceability.
• Manage inventory of marketing collateral, event and training supplies, etc. ensuring appropriate safety stock levels are maintained.
• Communicate with marketing regarding materials and purchasing needs to avoid backorders.
• Receive returned materials from events and reconcile inventory records for items consumed.  Restock supplies and ready pre-set cases in preparation for next event.
• Support remote field staff in maintaining product trunk stock, perform biannual audits, correctly track trunk stock removal forms, and resupply stock as requested.
• Process Product Complaints according to department instructions and quality procedures.
• Maintain Product Complaint records according to department guidelines and quality procedures.
• Collaborate to manage projects, resolve issues and make necessary decisions to meet project deadlines.
• Assist with the set-up of workflows and processes that are efficient and effective to support business needs, i.e. collation of training kits, mailing preps, manual and machine inserting, metering.
• Work with internal teams during project development providing input and expertise related to printed materials, assembly and mailing requirements.  Offer alternatives that result in cost and/or time savings where appropriate.
• Complete assigned mail duties including but not limited to: Processing mail (receive, sort, scan, and distribute) via automated and manual methods; maintaining associated equipment.
• Assist in the areas of pick, pack, and ship as necessary.
• Perform other duties as assigned by the Logistics Manager.

Basic Qualifications:

• High School Diploma or G.E.D.
• Strong technical/computer skills

Preferred Qualifications:
Experience: Previous experience with workflow/processes, inventory/project management, and shipping processes preferred.

Skills and Abilities:

• Good verbal, written and interpersonal communication skills
• Continuous improvement mindset and active listening skills
• Must be well-organized to manage multiple tasks, prioritize them and strong attention to detail 
• Ability to manage and coordinate between many stakeholders.
• Proficient computer skills with MS Office applications (Word, Excel, Outlook).  Comfortable writing business emails and using the internet.  
• A working knowledge or ability to learn SAP and Smartsheet applications.
• Must be a self-starter and work well with minimal supervision
• Flexible and comfortable with operational changes made to support business needs.
• Ability to work in a team environment a must
• Target-driven with a proactive approach.
• Ability to work under pressure with multiple projects and deadlines.
• Ability to thrive in a dynamic work environment with rapidly changing priorities. 

We offer:

You will be part of an ambitious work environment in which teams work together to continuously grow and develop the business. You will have great opportunities to learn and develop, and you will be offered a competitive salary package and benefits.

Atos Medical is a global leader with Swedish headquarters and more than 15 subsidiaries worldwide. We are committed to living our values: we listen – we inspire – we focus – we engage every day. We connect with stakeholders, involving them in our activities and striving to support and empower our users and each other every day. No matter whom we interact with – users, colleagues, health care professionals, business partners – respect and integrity are at the core of everything we do.

Additional benefits for Customer Service Representative:

• Flexible work schedules with summer hours
• Market-aligned pay
• 401k dollar-for-dollar matching up to 6% with immediate vesting
• Comprehensive benefit plan offers
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with employer contributions
• Life Insurance, Short-term and Long-term Disability
• Paid Paternity Leave
• Volunteer time off
• Employee Assistance Program
• Wellness Resources
• Training and Development
• Tuition Reimbursement

Atos Medical, Inc. is an Equal Opportunity/Affirmative Action Employer. Our Affirmative Action Plan is available upon request at 800-217-0025.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Equal Opportunity Employer Veterans/Disabled. To request reasonable accommodation to participate in the job application, please contact 800-217-0025.

Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox®, Provox Life™ and Tracoe.

We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business. 

Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.

Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S

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