Head of Customer Insights

Atos is committed to driving informed, data-led decision-making across our global teams. We are now looking for a Head of Customer Insight to lead our insights team, enabling commercial growth and market understanding through data-driven decisions. This role offers the opportunity to interpret vital trends, support various departments, and manage data projects that directly influence our company’s success. 

About the Role 

In this role you will oversee a team focused on delivering high-quality data insights to diverse stakeholders, ranging from sales data analysis to market trend reporting. In this operational yet strategic role, you will work closely with different departments, both guiding your team and directly contributing to data-driven insights that support strategic decision-making on a both local and global level.  

Your expertise will support critical business functions, from setting global sales targets to building R&D project cases and refining our go-to-market strategies. You have the ability to see the bigger picture and communicate complex analysis in a clear and simple manner. 

Key Responsibilities: 

• Data Analysis & Insights: Monitor and interpret data trends to support commercial and strategic decisions across departments such as developing customer segmentation models to understand behaviour better and tailor sales & marketing efforts. 
• Stakeholder Management: Communicate effectively with all levels of the organization to meet cross-functional data needs. 
• Report Generation: Oversee the preparation and delivery of insightful reports, forecasting, and KPI analysis. 
• Advanced Analytics: Collaborate with the advanced analytics team to review AI and big data initiatives, transforming complex data into actionable insights such as identifying & addressing pain points in the customer journey to enhance satisfaction and retention. 
• Country Support: Provide tailored support to global markets, working closely with both local and in-house analysts. 
• Team Leadership: Lead a diverse team by setting clear priorities, guiding problem-solving, and coaching team members to achieve optimal performance. 

We value flexibility with our hybrid work model, allowing you to balance office and remote work. However, we believe in the benefits of in-person collaboration and would like to see you in the office at least three days a week.

About You 

As a data-driven leader, you bring both technical and strategic expertise. With a strong grasp of analytics, you excel at transforming data into actionable insights and effectively communicate them across teams. Your hands-on approach and experience in consumer-heavy businesses allow you to adapt data solutions to meet various needs.  

Additionally, your leadership experience equips you to manage, motivate, and grow a diverse team. 

Qualifications: 

• Bachelor’s degree in Economics, Business, Analytics, or a related field. 

• Proven experience in business intelligence or data analysis, ideally within a consumer-heavy sector. 

• Proven experience in customer insights, market research 

• Demonstrated leadership experience with a track record of managing and developing teams. 

• Salesforce knowledge and a high-level understanding of SQL. 

• Proficient in Microsoft Office and Excel. 

• Fluent in English (both written and spoken). 

Preferred Qualifications: 

• Prior experience in a similar leadership role. 

• Advanced knowledge in data platforms and analytics tools. 

What We Offer 

At Atos Medical, we offer more than just a job—we offer a chance to make a real difference in people’s lives. You will join a dynamic and growing team that values collaboration and continuous improvement.

Additionally, we provide:

• Wellness grants
• Lunch benefits via Epassi
• Reduced working hours, insurance coverage and parental leave supplements through collective agreements

How to Apply 

To apply, please submit your resume through our online application system. A personal letter is optional, as we have included a few targeted questions for you to answer instead. For queationsquestions about the role, reach out to hiring manager Rasmus Sørensen @ rasmus.sorensen@atosmedical.com. The application deadline is December 4, but please note that the position may be filled sooner, as we review applications on a rolling basis.

If you’re passionate about leveraging data to drive meaningful insights and are excited to lead a dynamic team, we’d love to hear from you! 

Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox®, Provox Life™ and Tracoe.

We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business. 

Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.

Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S

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