Commercial Process Lead

About the Job 

We are looking for someone who can bring knowledge and experience to optimize the commercial value of our CRM platform. As the Commercial Process Manager at Atos, you will play a crucial role in strengthening our commercial process development and implementation across various markets and channels. Your efforts will enhance our efficiency in acquiring, distributing, and retaining customers, ultimately improving our service offerings for patients and healthcare professionals.  

In this role, you will prioritize the development roadmap based on business needs, always aiming to drive innovation and efficiency. You will be responsible for overseeing end-to-end processes, participating in projects as the Commercial Process Lead, and collaborating with key stakeholders to ensure successful implementation and communication of key messages. 

In this role you will report into Atos Medical’s Head of CRM, Linda Kuhl. 10-20 days of travel each year. 

Key Responsibilities 

• Drive Process Optimization and Implementation Agenda: Lead the agenda for optimizing and implementing processes. 

• Stakeholder Collaboration: Work with key stakeholders during process implementation and communicate key messages to ensure business impact. 

• Process Ambassador: Promote the processes within the business. 

• Local Business Support: Advise local businesses on adapting their processes to benefit from the global solution. 

• Performance Monitoring: Track performance and efficiency levels and facilitate follow-up dialogues with markets. 

About You 

At Atos Medical, we value potential and the unique strengths you bring. For this role, we’re seeking someone who thrives on solving complex problems, thinks strategically, communicates with impact, and builds strong relationships.  

You’re a confident decision-maker, a natural leader, and an organized planner who keeps the big picture in focus. 
 

We believe in hiring for potential and training for skills. Since this is a key role that will bring a lot of expert knowledge into our organization, we do believe that you need to check most of these boxes: 

• 5+ years of experience in commercial role, could be as an analyst, process owner or similar.  

• At least 5 years of experience working with CRM, preferably Salesforce 

• Bring international experience and matrix organisations 

• Fluent in English, both oral and written 

• Experience from the medical device is meritorious  
   

We believe that the key is to have a balance between commercial understanding and a data driven approach, and to be able to translate this into processes that make sense for the people using the CRM such as sales, customer support, marketing and more. 

If you have questions regarding the job please reach out to hiring manager Linda Kuhl @ linda.kuhl@atosmedical.com

Why join Atos Medical? 

At Atos Medical, every role contributes to improving patients’ lives. You’ll join a global leader in neck stoma care, where innovation, collaboration, and purpose drive everything we do. We offer a supportive and inspiring work environment with opportunities to grow. 
  

What we offer: 

• Collective agreement including pension, insurance, and parental leave benefits 

• Flextime for work-life balance 

• Wellness benefits including Epassi lunchbenefit and a generous wellness grant 

• Breakfast at the office 

• A collaborative and innovative workplace where your contributions matter 

We are looking forward to welcoming a new colleague to our team!

Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox®, Provox Life™ and Tracoe.

We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business. 

Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.

Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S

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