IT Service Transition Manager

 

About the department

Global IT Services is a vital department in the Office of the Chief Information Officer (oCIO). Proudly ensure the right quality and compliance of Global IT deliveries. Range of services from Release Management, IT Quality and Change Management, Service Transition, and Test Management. It is here you embark in the IT Test Management area securing best practice test set-up across Coloplast.

About the job
 IT Transition Manager needs to ensure that the IT service hand over is of an adequate quality and supported by a proper level of documentation. 

In this role you are expected to Support the Change, Release and Transition processes, securing IT services that are transitioned from project/development to operations, as well as the retirement of systems and services, in a structured manner ensuring security, compliance, stability and availability.

The position is located in Poland (Warsaw or Szczecin), directly reporting to the Head of IT Service in Denmark, and working on a daily basis with an international IT team.

Your responsibilities

• Set and lead the drive of the IT Service transition activities in support of Project Managers or Business Units
• Providing transition support needed, to ensure the quality is at a level where Operations and Support are ready to operate the new IT Service (i.e., Solution)
• Facilitate and organize Transition Scope meetings providing service transition guidance and reviewing the quality of transition deliverables
• Ensure that Project Managers are aware of IT Operations and Global Support requirements
• Review and approve IT Transition documentation  
• Run IT Transition Trainings, ensuring stakeholders are confident with the principles, processes, and deliverables, preparing training packages, user guides and training sessions
• Ensure that documentation is placed correctly according to the relevant IT procedures in the Documentation management system
• First point of contact for own team members locally, ensure that team related issues are escalated to the line manager

 Requirements 

• Min. 2 years of practical experience within the IT Service Transition management area in a large, international context
• Leads with confidence and can approach most organizational levels, take responsibility, and make decision 
• Has the ability to inspire, motivate and develop highly skilled individuals and teams across borders and cultures 
• ITIL V3 intermediate (Service Transition) 
• Service Management tool including IT Transition related workflows 
• Experience working with the traditional Waterfall approach, Agile projects, SAFe and/or SCRUM is an advantage
• Very good English skills, spoken and written
• Project management knowledge/experience is an advantage

• Travelling and flexibility to work towards defined DK office hours (due to area of responsibility and management interaction, availability outside DK office hours may be required)

We offer
•    No probation period – long-term contract from the start
•    Onsite/hybrid work

•    Flexible working hours, Mon-Fri
•    International work environment with Scandinavian culture
•    Opportunity to use and develop foreign languages in daily work
•    Fantastic work atmosphere full of respect and partnership
•    Internal trainings

•    Great company events

•    Sports card

•    Private medical care

•    Restaurant card
•    Holiday bonus and occasional cards

 
That's not all! We have even more for you, if working onsite:
•    Modern workplace
•    No dress code zone
•    Delicious coffee and fresh fruits
•    Transportation co-funding

Deadline
Please apply with your English CV. We will contact candidates continuously and close the offer once we find the best match for the role.

About the company

Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Szczecin we have our Business Centre that works with global financial operations, orders administration, HR and IT support, Legal & Business Ethics, marketing & data analysis activities, and many others. If you have the right profile and the right amount of curiosity and ambition you can be a part of this exciting challenge. Curiosity works here!

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Please apply by sending your application in English.

If you are curious like we are, and want to know more about our company go to http://www.cpbc.pl  

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 14.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

 Visit us on Coloplast.com.
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