IT Alert Supporter

 

Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Szczecin we are Business Centre that is responsible for global financial operations, orders administration, HR, IT Operations and Support, marketing & data analysis activities, and many others. If you have the right profile and the right amount of curiosity and ambition you can be a part of this exciting challenge. Curiosity works here! 
 

About the department 

The Global Operations & Support area within Digital, Data & IT organization is responsible for all IT in Coloplast – across sites and functions. We support our colleagues and cooperate with them on how to make the best technology decisions. In Global IT Support, we take care of everything from supporting phones and computers to engaging into large business development projects for all parts of the Coloplast organization. We work as One IT – no matter where we are located, we seek to contribute with the right competences at the right time.   

About the job 

You will join a group of fantastic people who work 24/7/365 and monitor, troubleshoot and solve alerts coming from IT infrastructure. 

The Team also acts as technical IT Support and handles all kinds of computers, mobile devices and IT system issues for Coloplast users (~16 000) and at the same time delivers on-site Support to approx. 850 Colleagues in Szczecin, Poland. 

Your responsibilities 

• Acting as 1st and 2nd line of technical IT support 

• Handling of security incidents 

• Monitoring, troubleshooting and solving, if possible, all alerts coming from Coloplast IT Infrastructure 

• Providing internal technical support in English to our employees globally 

• Ensuring all calls and emails are logged accurately within the ticket system and escalated to the relevant 2nd or 3rd line technical teams 

• Handling incidents and requests with a high degree of professionalism and a high level of quality in close collaboration with other technical teams 

• Acting as point of contact when Major Incidents occur 

• Ensuring business continuity 

• Delivering high quality support and solutions in compliance with agreed SLAs, KPIs and processes 

• Proactive knowledge sharing with other team members  

Requirements  

• Ability to work on 3 shifts 24/7 (6:00–14:00; 14:00–22.00; 22:00–6:00) 

• High knowledge and experience in IT is a must 

• Good knowledge of security in IT (incl. security assessment and reporting), nice to have knowledge about Microsoft Defender, Entra ID 

• Knowledge of Microsoft Windows Server platforms including Active Directory and Azure Active Directory, DNS, DHCP, Printing, File and storage, SCOM 

• Good knowledge of virtual machines (VMware and Citrix environment) 

• Knowledge of Network Basics (LAN/WLAN/WAN), nice to have knowledge of monitoring tools like SolarWinds 

• Good knowledge of computer hardware, software and IT equipment 

• Microsoft business client applications knowledge: Windows OS, Office 365 

• Knowledge of mobile platforms e.g. iPhones, iPads 

• Readiness to make decisions and to take responsibility and actions 

• Fluent spoken and written English 

• Ability to operate in dynamic situations and successfully handle multiple priorities  

• Knowledge or experience in IT processes (ITIL/Prince2) 

We offer 

•    No probation period – long-term contract from the start 

•    Onsite/hybrid/remote work is possible 

•    International work environment with Scandinavian culture 

•    Opportunity to use and develop foreign languages in daily work 

•    Fantastic work atmosphere full of respect and partnership 

•    Internal trainings available in CPBC Academy 

•    Great company events 

•    Sports card 

•    Private medical care 

•    Restaurant card 

•    Holiday bonus and occasional cards 

That's not all! We have even more for you, if working onsite:

•    Modern workplace  

•    No dress code zone 

•    Transportation co-funding 

•    Good coffee and fresh fruits 

Recruitment details 

Please apply online with your CV in English.  

We will review all applications continuously and invite selected candidates further to the recruitment process. We will close the offer down once we find the best match for the role 
 

Thank you! 

#LI-Hybrid 

#LI-Onsite 

#LI-Remote 

Please apply by sending your application in English.

If you are curious like we are, and want to know more about our company go to http://www.cpbc.pl  
 
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

Visit us on Coloplast.com.
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#LI-CO