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IT Alert Specialist (office or remote)

Location: 

Szczecin, PL

Job Family:  Information Technology
Country/Region:  Poland
IT Alert Specialist (office or remote) 

Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Szczecin we are Business Centre that is responsible for global financial operations, orders administration, HR and IT support, marketing & data analysis activities, and many others. If you have the right profile and the right amount of curiosity and ambition you can be a part of this exciting challenge. Curiosity works here!  

  

About the Department: 

Global IT in Szczecin consists of around 60 people who deliver IT assistance to Coloplast Colleagues in 43 countries. We are IT Professionals responsible for: 

  • monitoring, troubleshooting and solving alerts coming from IT infrastructure 24/7, 
  • administration of users in global systems, 
  • purchase of IT equipment, accessories and software, 
  • network (WAN, LAN, WI-FI), 
  • unified communications solutions (Avaya, Teams, faxes), 
  • ERP, CRM, SharePoint, Basware & Alusta. 

  

About the Team: 

You will join group of 6 fantastic people who work 24/7/365 and monitor, troubleshoot and solve alert coming from IT infrastructure. Currently either office work from Szczecin or remote work from home (any location) is available!

 

The Team also acts as technical IT Support and handles all kinds of computers, mobile devices and IT system issues for Coloplast users (~12 000) and at the same time delivers on-site Support to approx. 450 Colleagues in Szczecin. 

  

Responsibilities: 

  • Monitoring, troubleshooting and solving, if possible, all alerts coming from both Coloplast Infrastructure equipment as well as external IT Suppliers 
  • Providing internal technical support in English to our employees globally 
  • Handling alerts, incidents and requests with a high degree of professionalism and a high level of quality in close collaboration with other teams 
  • Acting as point of contact when Major Incidents occur 
  • Ensuring business continuity 
  • Ensuring all calls and emails are logged accurately within the ticket system and escalated to relevant teams (if necessary) 
  • Acting as technical IT support, taking ownership and responsibility of each incident and request to ensure the best customer experience 
  • Monitoring backup system 
  • Handling of security incidents 
  • Delivering high quality support and solutions in compliance with agreed SLA and processes 
  • Achieving the KPI’s defined for the area, as well as achieving personal KPI's 
  • Seeking knowledge and keeping updated with Coloplast standard applications and hardware 
  • Proactive knowledge sharing with other team members  

  

Requirements: 

  • High knowledge and experience in IT are required 
  • Knowledge or experience in IT processes (ITIL/Prince2)  
  • Good knowledge of computer hardware, software and IT equipment 
  • Good knowledge of security in IT (incl. security assessment and reporting) 
  • Good knowledge of virtual machines and Citrix environment 
  • Knowledge of business applications 
  • Knowledge of LAN/WAN/WLAN 
  • Knowledge of Microsoft Windows Server platforms including Active Directory 
  • Knowledge of backup systems and server management 
  • Microsoft business client applications knowledge: Windows OS, Office 
  • Knowledge of mobile platforms e.g. iPhones, tablets 
  • Readiness to make decisions and to take responsibility and actions 
  • Fluent spoken and written English 
  • Ability to work on 3 shifts 24/7 (6:00–14:00; 14:00–22.00; 22:00–6:00) 
  • Ability to operate in dynamic situations and successfully handle multiple priorities  

  

What we offer?

 

We offer you a unique opportunity to grow within the organization, to develop personal abilities and to develop others in achieving their goals. You can expect to enter a global ‘one company’ that offers both great challenges and great rewards.

 

We Offer

  • No probation period – long-term contract from the start
  • Remote work possibility
  • Challenging tasks and growth opportunities in a motivating work environment
  • Gaining experience in an international organization
  • Competitive salary with attractive benefit package
  • Opportunity to use and develop foreign languages in daily work
  • Fantastic work atmosphere full of respect and partnership
  • Internal trainings
     
    That's not all! We have even more for you!

 

  • Modern workplace
  • No dress code zone
  • Great winter and summer events, and family picnics
  • Delicious coffee and fresh fruits
  • Private medical care
  • Sports card
  • Transportation co-funding
  • Restaurant card
  • Holiday bonus and occasional cards

 

Deadline

We will take candidates into the recruitment process continuously so do not hesitate to apply on-line via our job portal. We will close the position down once we have found the right candidate.

 

 



 

Please apply by sending your application in English.

If you are curious like we are, and want to know more about our company go to http://www.cpbc.pl  

 
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 12.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

 

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.
 
Visit us on Coloplast.com. Follow us on LinkedIn. Like us on Facebook.

 

 

By clicking the "Apply" or "Apply Now" button or by sending a recruitment application otherwise to Coloplast Business Centre Sp. z o.o., you agree for processing of your personal data for recruitment purposes in accordance with art. 6 par. 1 point b and f  of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and of the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). You also agree to the processing of personal data included in the application form for future recruitments by Coloplast Business Center Sp. z o.o.

The administrator of personal data is Coloplast Business Center Sp. z o.o . with registered office in Szczecin, ul. Piastów 30, 70-064 Szczecin; contact to the Data Protection Officer: dataprotectionoffice@coloplast.com.

In addition, we would like to inform that:

  • Your personal data will be processed up to six months from the completion of the recruitment process.
  • You have the right to request access to your personal data, its rectification, erasure or limitation of processing and the right to object to processing, as well as the right to data portability.
  • You have the right to withdraw your consent at any time. The above does not affect the lawfulness of processing which was carried out on the basis of your consent before it was withdrawn.
  • You have the right to lodge a complaint with a supervisory authority - the President of the Office for Personal Data Protection.
  • Providing your personal data by yourself is voluntary, but necessary to participate in the recruitment process.
  • Decisions regarding the recruitment and selection process will not be taken in an automated manner.

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