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Consumer Sales Specialist (Call-centre)

Location: 

Sandton, ZA

Job Family:  Consumer
Country/Region:  South Africa
Consumer Sales Specialist (Call-centre)

Coloplast South Africa has an exciting opportunity for a Consumer Sales Specialist to join a brand-new team within the Consumer Care department. The Consumer Sales team will be responsible for “selling while caring” by fully understanding Consumers’ needs, challenges, lifestyle goals and expertly recommending the appropriate solution and product to meet these needs.

 

As a Sales Specialist, you will be responsible for the execution of our Patient Support Programs and Partnership Sales Model. You will proactively engage with new and existing Consumers over the phone and collaborate across functions within the Consumer Care department.

 

You will be part of the Coloplast South Africa Team and report to the Consumer Sales Team Lead.

 

Your key responsibilities will be

 

  • Portray a positive company image and engaging in professional and consumer-centric communications with customers
  • Execute outbound calls according to defined call protocols, ensure that follow ups are done timeously and all actions and solutions are recorded in the CRM system
  • Actively listen to consumer needs and enquiries to determine appropriate action to be taken
  • Establish and maintain customer relationships for a lifetime dialogue
  • Retain existing consumers through excellent support and high satisfaction levels
  • Recruit new customers through direct selling approaches and follow-up on leads
  • Related office and administration duties to complete customer care activities

 

Personal qualifications
 

  • Excellent verbal and written communication skills
  • High energy with a passion for solution-driven engagement with consumers
  • Successful working in cross-functional teams
  • Proficient in Microsoft Office and CRM

 

Professional qualifications

 

  • Proven track record and experience in a consumer (business to consumer) focused environment, preferably a call centre
  • Experience in upselling and cross-selling
  • Tertiary qualification is an advantage
  • Previous experience in the Health Care industry is an advantage

 

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 14.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

 

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

 

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