Consumer Advisor

Consumer Advisor – call-center based nurse delivering care and support through virtual consultations

Coloplast has an exciting opportunity for a motivated, committed, and collaborative individual who is inspired by working together with a call team for improved consumer outcomes.

Coloplast is a leading MedTech company, and we develop products and services that make life easier for people with intimate healthcare needs. We have embarked on a consumer journey to get even closer to the consumers of our products – and to do this we intend to become more present and accessible in the new virtual way of delivering services and support. As a Consumer Advisor, you will support our consumers to improve their quality of life through scheduled and on demand clinical assessments, advice and recommendations.  You will do this in conjunction with the Consumer Care call specialist team and whilst working closely with Coloplast’s Nursing team. Join us now to help make life easier for people with intimate healthcare needs.

When joining Coloplast you will enter a truly global company that offers great challenges, opportunities, and rewards. Reporting to the Consumer Care Lead, you will be situated in our Sandton based office, together with the local HQ team.

Your key responsibilities

• Conduct virtual consultation for clinical recommendations
• Provide services as required at the office-based clinic
• Provide education on ostomy and continence products, and care routines to current and potential users
• Refer face-to-face consultations to Coloplast nurses
• Support case management with renewal of scripts and updated PMB forms
• Provide Consumer team with relevant insights learned from consumer interactions
• Review clinical competencies of the consumer team and support upskilling accordingly
• Define escalation protocols and other key tools for improved value proposition to users

Professional qualifications

We are looking for a consumer-centric nurse who enjoys working in a call centre environment

• Registered Nurse with a bachelor’s degree
• Working experience in medical trainings – in pharma, healthcare, or medical devices – is advantageous
• Must permanently reside in or near Johannesburg

Personal characteristics

• Strong passion for making life easier for people with intimate healthcare needs
• Strong alignment with Coloplast Vision, Mission and values
• Strong interpersonal skills and ability to interact with different cultures in South Africa
• Team player with a strong “customer/service” orientation
• Structured with strong attention to detail
• Impactful and persuasive communication with excellent telephone manner
• Must be self-driven and self-motivated

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 14.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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