Training Manager

 

Coloplast Business Centre, located in San Jose, Costa Rica, is part of the global Coloplast Business Centre organization under Business Support. CPBC in Szczecin (Poland) is one of the largest Coloplast sites worldwide, experiencing sustainable growth over the years. Our organization includes multiple departments supporting Coloplast globally in sales, production, distribution, IT, marketing, HR, and finance processes. Coloplast Business Centre in Szczecin employs approximately 800 people. The Costa Rica site is strategically designed to support our business operations in North America.

The role:

The Training Manager is responsible for supporting Comfort Medical sales, customer service, and revenue cycle management teams through the design, development, coordination and/or implementation of ongoing training programs and curriculum that include: sales and communication skills, product knowledge, coverage/reimbursement knowledge, and operations.

Responsibilities:

•    Design, coordinate, and deliver comprehensive training programs for new hires, covering product and customer knowledge, operations, reimbursement criteria, and market understanding

•    Develop company-wide training curriculum for new and existing employees to improve product knowledge, competitive selling skills, and end-user experience
•    Collaborates with local leadership and sales management team to determine training needs, develop and assess training curriculum, delivery approaches and overall training effectiveness
•    Coordinates training logistics, including but not limited to: managing multiple stakeholders, managing master training schedule, etc. 
•    Observes and proactively identifies training needs to design and deliver training to close identified gaps
•    Routine Y-Cording/call audits with staff to help develop their skills
•    Collaborates and supports Coloplast Sales Training Managers to develop and facilitate leadership development
•    Maintain compliance with Health Insurance Portability and Accountability Act (HIPAA) for all work.
•    Remain knowledgeable of Medicare policies and federal/state regulations that affect fulfillment activities and maintain compliance with same. 
•    Manages training coordinators and contractors as needed by management

Requirements:
•    Bachelor’s degree required
•    5+ years of successful learning and development and/or sales training experience in healthcare industry, DME experience preferred
•    Minimum 3 years’ experience in designing and developing training courses and/or programs
•    Proficiency in Microsoft Office Suite (specifically Word, Excel, PowerPoint) 

•    Very good level of English writing and communication skills (it’s a Company business language)

•    Availability for business trips 
•    Experience in contact center and/or DME industry is a plus
•    Experience with developing eLearning and/or video-casting software is a plus

Recruitment details

Please apply online with your CV in English. 
We will review all applications continuously and invite selected candidates further to the recruitment process. We will close the offer down once we find the best match to the role. 

#LI-onsite

Please apply by sending your application in English.

If you are curious like we are, and want to know more about our company go to http://www.cpbc.pl  
 
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

Visit us on Coloplast.com.
Watch the film. Follow us on LinkedIn. Like us on Facebook.

 58865 
#LI-CO