Service Training Manager

Coloplast Business Centre in San José, Costa Rica is a proud member of the Global Business Centre, supporting Coloplast’s North American operations. We work closely with our colleagues in Szczecin, Poland, home to one of Coloplast’s largest and fastest-growing sites, with around 800 talented professionals. Together, we drive excellence across key business functions—creating a strong, collaborative foundation for Coloplast’s global success

The Role:

The Service Training Manager is responsible for supporting the Coloplast Service organization through training program development, management, and delivery to improve the clinician and patient experience.
  

Responsibilities:

• Design, implement, and evaluate training programs for new hires and existing employees, including onboarding, continuous learning, and new product launches.
• Deliver training across service teams on topics such as DME and U.S. healthcare, clinical and product knowledge, customer and market awareness, reimbursement and revenue cycle processes, systems, compliance, and soft skills.
• Use innovative learning methods that blend in‑person, virtual, and online formats, including group, 1:1, practical, and assessment‑based training.
• Coordinate training logistics, schedules, and resources.
• Partner with SMEs, Leadership, People & Culture, Quality, Compliance, and global training teams to identify needs and assess training effectiveness.
• Observe performance, conduct audits, and identify skill gaps to drive targeted training solutions.
• Maintain and update course materials as processes, systems, or regulations change.
• Track participation, measure effectiveness through KPIs, and report outcomes to leadership.
• Ensure compliance with HIPAA, Medicare/Medicaid requirements, applicable regulations, company policies, and ethical standards.
• Support vendors, contractors, and additional initiatives as needed.

Requirements:

• Fluent in English and Spanish, with the ability to conduct business professionally in English.
• Bachelor’s degree required.
• 3+ years of successful learning and development and/or training experience in the healthcare/med device industry.
• Minimum 3 years of experience in designing and developing training courses and/or programs.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint).
• Demonstrated ability to create engaging course content.
• Efficient time management, organization, and planning skills.
• Able to travel up to 15%

• We offer:  

• Private medical Care & Life Insurance 
• Birthday day off 
• Christmas Party & Christmas Box
• Marriage Celebration days 
• Asociación Solidarista 
•  Challenging tasks and growth opportunities
• International work environment with Scandinavian culture.
• Fantastic work atmosphere full of respect and partnership  
• The role is based out of our office and may be performed onsite or in a hybrid arrangement, depending on business needs

• Recruitment details:

Please apply online with your CV in English. 
We will review all applications continuously and invite selected candidates further to the recruitment process. We will close the offer down once we find the best match for the role. 

Thank you!

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

Visit us on Coloplast.com.

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