Sales and Customer Service Supervisor

 

Coloplast Business Centre, located in San Jose, Costa Rica, is part of the global Coloplast Business Centre organization under Business Support. CPBC in Szczecin (Poland) is one of the largest Coloplast sites worldwide, experiencing sustainable growth over the years. Our organization includes multiple departments supporting Coloplast globally in sales, production, distribution, IT, marketing, HR, and finance processes. Coloplast Business Centre in Szczecin employs approximately 800 people. The Costa Rica site is strategically designed to support our business operations in North America.

About the role

We are looking for a dynamic Sales and Customer Service Supervisor to lead our newly established team, which will support the processes of Comfort Medical in North America. Reporting to the Sales Support Manager, you will oversee a group of 10+ Customer Service Representatives, ensuring smooth day-to-day operations. In this role, you will be responsible for managing all aspects of the department while providing essential support to the sales management team.

Responsibilities:

•    Serve as a liaison between the department and other areas within Comfort Medical
•    Handle supervisor calls from patients
•    Complete reports or projects for upper management
•    Analyze team members' activity and telephone reports on a daily basis
•    Develop and maintain a productive organization; recommend policies and procedures for departmental operations
•    Supervise personnel to assure adherence to company policies, goals and job duties
•    Monitor production and achievement of departmental quotas
•    Assist and support team members as necessary

•    Coach and mentor staff. Encourage cooperation and team spirit. Create a culture where employees can work productively in a team environment. Motivate the department to meet and exceed the goals needed to secure patient referrals
•    Develop and implement new processes, procedures, and training for all areas of the department to maximize productivity and efficiencies while maintaining high quality standards
•    Oversee the training and development of employee

•    Create, interpret, and generate departmental reports for productivity, performance, and operational purposes

Requirements:

•    High school diploma or equivalent experience

•    2+ years’ experience in DME (Durable Medical Equipment)
•    3+ years' of leadership experience
•    Very good level of English writing and communication skills (it’s a Company business language)
•    Clerical skills including proficiency with data entry and computers programs
•    Willingness to engage in telephone direct sales 
•    Ability to take initiative and work independently
•    Call center experience is desired as position entails a high amount of customer interaction over the phone

•    You have the necessary authorization to travel to the United States
 

We are looking for a strong business mindset leader who is ready to take this role and build relationship with the entire organisation. You should thrive in a culture where we are ambitious but at the same time care about our colleagues. We have an open and honest feedback culture, which you should be feeling comfortable with. 

Recruitment details

Please apply online with your CV in English. 
We will review all applications continuously and invite selected candidates further to the recruitment process. We will close the offer down once we find the best match to the role. 

Please apply by sending your application in English.

If you are curious like we are, and want to know more about our company visit us on Coloplast.com & Comfortmedical.com

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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