Quality Control Specialist

Coloplast Business Centre in San José, Costa Rica is a proud member of the Global Business Centre, supporting Coloplast’s North American operations. We work closely with our colleagues in Szczecin, Poland, home to one of Coloplast’s largest and fastest-growing sites, with around 800 talented professionals. Together, we drive excellence across key business functions—creating a strong, collaborative foundation for Coloplast’s global success.

The role:

The Quality Control Specialist is responsible for quality control and accurate order fulfillment of the company’s product offerings.

Responsibilities:

• Perform quality control of order, and upload documents to electronic records

• Receive and process orders.

• Maintain order records, files, and documentation

• Transfer accounts from the company’s lead database to Brightree

• Process proofs of delivery transactions for each order using major shipping carrier tracking number to prove delivery of order

• Generate operations reports; send daily order totals to management in accordance with the company’s procedures and HIPAA/PHI-compliant guidelines

• Keep equipment operational by following established procedures, and report malfunctions

• Contribute ideas to resolve problems to better serve the customer and/or improve productivity

• Communicate effectively with teammates and various departments to ensure high quality and timely completion of customer requests; provide feedback to management team on an as-needed basis

• Adhere to company policies and procedures with an emphasis on professional behavior

• Remain knowledgeable of DME and Medicare policies and federal/state regulations that affect fulfillment activities, and maintain compliance with same

• Assigned other duties as required

• Occasionally, employees currently recognized as high performers through recent performance evaluations, or employees with current demonstrated productivity leadership compared to other employees on existing metrics may be asked to engage in overtime.

Requirements:
• High school diploma, advanced degree preferred

• 2+ years’ experience in Quality Assurance

• Clerical skills including proficiency with data entry and computer programs

• Good organizational skills

• Ability to take initiative and work independently

• Attention to detail

• Ability to conduct research into issues

• Effectively prioritize work on a daily basis

• Experience in DME and QA field preferred

• Experience in Brightree

• Employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Recruitment details

Please apply online with your CV in English. 
We will review all applications continuously and invite selected candidates further to the recruitment process. We will close the offer down once we find the best match to the role. 

Thank you!

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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