Team Leader - Consumer Care

About Coloplast

At Coloplast, we aim to make life easier for people with intimate healthcare needs. We seek passionate individuals to join our team and contribute to our mission. Coloplast is a leading supplier of healthcare products and services, specializing in ostomy care, continence care, wound care, and urology care.

Our Mission: Making life easier for people with intimate healthcare needs

We strive to understand the medical and personal challenges of our users by listening to them and the healthcare professionals who support them. This understanding inspires us to deliver impactful products and services.

Our Vision: Setting the global standard for listening and responding

Coloplast is built on the ability to listen to users’ needs – and respond with solutions that make their lives easier.

We constantly strive to develop this mindset. Only when we think from a user’s perspective – understanding the full context of their lives and not just their medical condition – can we develop solutions that really meet their needs and move care forward.

Expansion in Saudi Arabia: We are expanding in Saudi Arabia with new launches and programs, leading in care and technology. We seek a Consumer Care Team Leader to develop our team and systems, enhancing awareness and efficiency of our programs and services.

Key Responsibilities of the Role:

Leadership:

• Lead and support the team.
• Foster a culture of engagement, feedback and high performance
• Recruit, train, and develop staff.
• Handle escalated consumer queries.

Systems:

• Track consumer interactions.
• Generate insights from reports.
• Enhance efficiency with digital processes.
• Update consumer processes and SOPs.

Organisation:

• Improve user experience through surveys.
• Execute campaigns with Marketing and align on digital initiatives.
• Segment and track campaign performance.
• Engage consumers with educational content.
• Ensure consistent communication.
• Manage budget and costs.
• Build relationships with key stakeholders, support other departments.

Essential Qualifications:

• Subject matter expert in Consumer Care and Call centers, ideally in medical-related field
• Bachelor’s degree in medical, medical education, business, or a related field; master’s degree preferred.
• Ideally, 5+ years’ experience including 2+ years’ experience in similar role
• Excellent written and verbal communication skills
• Proficient in MS Office applications, with the ability to leverage these tools to enhance communication and collaboration.
• Able to influence and persuade
• Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations on Interactions with Healthcare Professionals, and company policies

To Succeed, we envision that you:

• Demonstrate drive and ambition to grow yourself, as well as Coloplast Saudi, with a positive and “can do” attitude
• Align with Coloplast’s Mission, Vision and Values
• Are passionate to make a difference and curious to learn
• Have a strong ethical mindset
• Possess excellent self-organization capabilities
• Are ready to go an extra mile for our users and your colleagues
   

What We Offer:

• Purpose-Driven Work: Your work will have a meaningful impact on our users’ lives.
• Collaborative Culture: We foster a supportive and inclusive environment through open dialogue.
• Passion for Innovation: We are driven to find new ways to improve and innovate, ensuring we bring the best solutions to those who need them.

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

Visit us on Coloplast.com.

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