Customer Relationship Manager

Customer Relationship Manager

We are seeking a proactive and results-oriented Customer Relationship Manager to support ONPOS (Online Non-Prescription Optimisation Service) accounts within the healthcare sector, with a focus on wound care. This role will involve managing customer relationships, analysing ordering patterns, and delivering virtual training, all with the aim of increasing customer satisfaction and contributing to revenue growth.

About Coloplast

Coloplast is the world's leading Medtech company, renowned for innovative healthcare solutions. As our Wound Care division experiences significant growth in the UK, we're searching for a dynamic sales professional to help us continue our success story.

Why Coloplast?

At Coloplast, we believe in rewarding our employees for their hard work and dedication. We provide Private Medical Insurance to support your health and well-being, along with a flexible benefits package that allows you to tailor your perks to suit your lifestyle. Working for Coloplast is not just a job; it’s a career where you can make a meaningful impact on people's lives. We foster a supportive and dynamic work environment that encourages personal growth, professional development, and a strong sense of community. Your success with us will be both rewarding and fulfilling, with ample opportunities to advance within a global leader in healthcare.

More about the role…

In this role, you will be responsible for nurturing relationships with ONPOS accounts through regular meetings and communications, ensuring customers are well-supported and informed. You will work closely with internal teams, including Regional Sales Managers (RSMs) and Healthcare Partnership Managers (HPMs), to streamline account management and improve customer experience. Additionally, you will communicate regularly with external ONPOS delivery partners to ensure efficient operations.

You will play an essential role in supporting the implementation of new accounts, assisting to troubleshoot issues and provide guidance where needed. As part of your responsibilities, you will offer virtual training to healthcare professionals, ensuring they understand how to effectively use ONPOS.

Meeting daily activity targets will be crucial, and you will ensure that all account interactions are accurately recorded in Salesforce.com. You will actively contribute to lead generation, nurturing prospects, and handing over won opportunities to the field sales team. Your efforts will directly contribute to customer acquisition and the overall profitability of the business. Maintaining high standards of ethical conduct and customer care will be essential in every customer interaction.

Who are we looking for?

We are looking for a self-motivated individual with a strong desire to succeed. You will be a team player who values building strong relationships with both internal and external stakeholders. To be successful in this role, you will need a proven track record in sales, telesales, or account management, particularly in fast-paced environments. Experience with Salesforce.com or similar CRM platforms is essential, as this system will be integral to your daily work.

Attention to detail is key, as is the ability to work both independently and collaboratively within a team. You should have experience meeting or exceeding sales targets and demonstrate the ability to adapt quickly to changes. More importantly, we are looking for someone with a customer-focused mindset, a passion for continuous improvement, and a desire to excel in a dynamic, evolving environment.

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

Visit us on Coloplast.com.

Watch the film. Follow us on LinkedIn. Like us on Facebook.

57567
#LI-CO