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Consumer Advisor (Ostomy Care)


Minneapolis, US

Job Family:  Consumer
Country/Region:  United States

Job Function Summary

Coloplast has an exciting opportunity for an Ostomy Care Consumer Advisor to join our growing team with an option of working remote!


The Coloplast Consumer Advisor is primarily responsible for the support and education of end-users and caregivers with Coloplast products and services.


Major Areas of Accountability

  • Respond to consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics
  • Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to end-users
  • Accurately and thoroughly document each end-user program enrollment in Coloplast systems per standard department procedures. Responsible for data quality, including self-audit of work
  • Communicate with end-users about intimate health care issues and anatomical functions in a mature and consultative manner
  • Utilize available resources to stay current with industry developments and competitor's products, services and business activities
  • Communicate and work as a team with other members of the consumer care team to ensure excellent service
  • Complete monthly activity goals
  • Other duties as assigned



Basic Qualifications


  • Self-driven, to-the-point communicator
  • Highly structured approach with attention to detail and proper documentation of all work
  • Excellent verbal and written communication skills
  • Intermediate computer skills in MS Excel, PowerPoint and Word.
  • Critical thinking and problem solving skills
  • Must be patient, empathetic and possess the ability to utilize the telephone effectively as a customer relations tool
  • Able to work well in cross-functional teams, independent, yet a team player
  • Passionate about identifying the correct solution and improving the end-user's quality of life
  • Bilingual (English and Spanish)
  • Ability to travel (approximately 10%)



Preferred Qualifications


  • Associates or Bachelor's degree and / or a combination of at least 1 year healthcare customer service/sales experience
  • Experience in a call center environment
  • Healthcare industry experience
  • Ability to explain medical process and procedures while giving clear, concise, step by step direction over the phone



Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 14,000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.


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Coloplast is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

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Nearest Major Market: Hickory

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