Associate Chargeback Analyst


Minneapolis, MN, US

Job Family:  Commercial Support
Country/Region:  United States

Job Function Summary:
The Associate Chargeback Analyst is responsible for intake of indirect sales submissions process (chargebacks/tracings) for
key Coloplast distributors, performing root cause analysis, and for reporting across the organization. The Associate
Chargeback Analyst also serves as the strategic owner for maintaining Customer data and collaborates cross-functionally to
meet the needs of the organization.

Major Areas of Accountability:
• Processes incoming US and Canada sales data submissions (chargebacks/tracings) based on frequency of distributor
submission schedule, process resubmissions, and perform root cause analysis to resolve issues and discrepancies in a
timely manner.
• Maintain monthly matrices on submissions from distributors and proactively manage submission deadlines.
• Supports Chargeback Analysts in maintaining monthly reports to distributors regarding the status of requested
chargebacks; customize reports to meet stakeholder needs.
• Assists with research of issues with distributors surrounding the chargeback process.
• Owns tracing and/or chargeback data submissions within Coloplast systems.
• Owns shared mailbox and maintains communication with internal and external partners.
• Identifies and recognizes trends and patters that indicate need for process improvement or relationship improvement.
• Ability to collaborate, train, and mentor team members as needed.
• Work independently with occasional consult with management as appropriate to make recommendations and receive
decision sign-off
• Other Duties as assigned

Essential Qualifications:
• 2 Year Degree,or equivalent experience, Bachelor’s Degree preferred
• Experience in Medical Device industry or analytics-based role preferred

Required Knowledge, Skills and Abilities:
• Proven ability to drive and manage projects in a fast-paced environment
• Strong written and verbal communication skills
• Strong sense of ownership and accountability for deliverables
• Ability to collaborate and work cross-functionally
• Demonstrates a curious nature and desire for continuous learning
• Demonstrates detail consciousness and ability to audit analytics and processes
• Experience working with large data sets
• Intermediate experience with Microsoft Excel including vlookups, pivot tables, etc.
• Experience working with information systems including JD Edwards, Oracle on Demand, ModelN, and Cognos


Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16,000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward we explore, learn and look for new ways of doing things.


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Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.


Coloplast is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.


Nearest Major Market: Minneapolis