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Project Manager within Service Innovation, Consumer Engagement


Humlebæk, DK

Job Family:  Marketing
Country/Region:  Denmark


Are you passionate about making a difference for end users with intimate health care needs? Do you enjoy working interchangeably with both high level strategic consumer concepts and at the same time with concrete roll-out plans and process implementation?


Then we offer a unique chance as Project Manager in Consumer Engagement. In Coloplast we support end-users with support programs, product sampling and through order and delivery services. The Consumer Engagement team designs, develops and implements these programs from a global level, in close collaboration with markets at a local/ regional level. Together we support our consumer teams and direct entities around the world in realizing our ambitions. 

Coloplast is focused on bringing new innovative products to market that require increasing focus towards our service concepts and digital offerings. Among other innovation projects, you will be key to the success of launching Heylo – the first leakage alert in Ostomy Care. 


Consumer Engagement is located in our Innovation organization, and the role of this Project Manager is to collaborate with a cross-functional group of experts from headquarter and the subsidiaries in setting the overall strategic direction, the tactical planning and operational execution of how product solutions will be launched in relation to our services. Join Coloplast and make a real difference in the world for people with intimate healthcare needs.

Join Consumer Engagement team and collaborate with stakeholders across Innovation & Growth
At our HQ in Humlebæk, you will be part of the Customer Engagement organization (part of Consumer and Digital Channels in Innovation). Here, you will work with project managers, commercial owners, and specialists from different digital teams. Together, we support our consumer teams and direct entities around the world in realizing our ambitions. You will also be collaborating with key stakeholders in R&D, Pipeline & Portfolio, Marketing, Market Access, and medical specialists from Evidence & Adoption on the content that we develop and activate in our programs. Finally, you will be driving the close collaborations with our local subsidiaries working with consumer engagement around the world.


Bridge the gap between product innovations and service concepts 
As Project Manager, it is your responsibility to understand which requirements the product sets for commercial processes, data collection from different platforms and how we apply that data in the service we provide to our consumers. In addition, you will be driving the development and implementation of content in our programs. This includes collaborating with marketing communications and external agencies, but also being proactive in gathering available content and developing on your own. You are expected to build strong relationships and work closely with the local subsidilary teams/ markets, and define how we balance global, scalable solutions with local dynamics and needs. 


More specifically, you: 

  • Set the direction for how new product innovations can be launched within service concepts (owning and driving the service blueprint) 
  • Collect and develop content for our service concepts/engagement programs 
  • Understand the requirements of product innovations to data collection 
  • Collaborate with digital teams across the organization to ensure that data can be collected as intended
  • Collaborate with process owners on how to adapt to implement new products and concepts into current commercial processes 
  • Set the direction for how we utilize the collected data to set KPIs and success criteria for the program
  • Engage with external agencies 


Commercial project manager with an eye for execution 
First and foremost, you have strong project management and communication skills that you enjoy applying with a broad stakeholder group. You are passionate about improving health outcomes through integrated digital offerings. You have a flair for designing and executing on service concepts, i.e. designing the program/ identifying how the offering is part of current program, identifying how we collect data, set requirements towards digital solutions and report on the impact of the solution. Being responsible from a consumer engagement perspective, requires that you also have a strong creative capacity and the ability to develop content on your own. You know how to translate clinical insights to meaningful messaging that support our users on their journey.  


In addition, the below skills improve your chance of success:

  • Bachelor or Master’s degree within relevant field, e.g., business, digital innovation or marketing/communication
  • +3 years of experience with marketing communication, digital innovation, service design, commercial processes or similar 
  • Ability to work on a strategic/conceptual level, but also getting into the details of our processes, performance numbers and project plans
  • Strong project management skills 
  • Ability to attend to needs of a broad stakeholder group and create engagement across the organization
  • Experience with e-mail marketing is a plus 
  • Are fluent in English in both speech and writing – Danish is not a prerequisite.
  • Have a strong eye for details and collaborate equally well with developers as with the business.

Travel of app. 15 days is to be expected


At Coloplast, we make sure that you can be you. That is why we encourage applications from suitably qualified and eligible candidates regardless of sex, race, ethnicity, disability, age, sexual orientation, gender reassignment, religion or belief or marital status.
If you would like to know more about the position, please contact Head of Consumer Engagement, Maria Vejen Lacoppidan on We will take candidates into the recruitment process continuously, so do not hesitate to apply. This position will remain open until a suitable candidate has been found.


Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 14.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.


Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.


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