Consumer Operations Manager, Growth

Join a high-performing team with broad leadership exposure

Join our dynamic and high-performing Paragon team, where you will have the opportunity to make a significant impact on our global business and gain broad leadership exposure. As part of the Commercial Development division, reporting directly to the EVP of Growth (Chronic Care Sales subsidiaries), you will play a crucial role in driving operational excellence for global consumer engagement while collaborating closely with country leadership teams and HQ stakeholders.

Advance your career with Coloplast
In this role, you will be part of a small, agile Paragon team of three, dedicated to defining what good looks like in consumer operations, optimizing engagement processes, and supporting strong performance management across our global subsidiaries. To ensure successful local execution and impact, we value being on site and therefore you can expect to travel up to 60 days per year.

This position offers you the chance to work on a high-impact project, providing you with the experience and expertise needed for advanced career opportunities within Coloplast.

Drive global consumer operational excellence

• Lead and execute a high-impact global consumer operational excellence project, including identifying CRM improvements, automating call center processes, and supporting our advanced analytics journey.
• Collaborate with cross-functional teams (e.g., Commercial Process Management, CRM & Commercial Solutions, Finance, Marketing) to streamline processes and drive value across the organization.
• Develop and present complex analyses and insights in clear, actionable formats to facilitate senior management decision-making.
• Partner with local management teams to co-create recommendations that drive process improvements and operational excellence.

Succeed in this role by having

• Prior experience with process optimization, call center technologies, CRM systems and AI implementation. At least two years of related experience, e.g. in consulting. 
• Demonstrated project management skills with a track record of measurable improvements in process optimization and efficiency. 
• Strong analytical and problem-solving skills, with the ability to translate complex data into clear, actionable insights. Proficiency in communicating these ideas effectively in English is essential.
• A proactive, results-oriented mindset with a focus on continuous improvement, innovation, and collaboration to tackle complex challenges.
• A positive, energetic team player who thrives in a fast-paced environment, capable of managing multiple priorities while maintaining a focus on delivering value.
• A master’s degree or MBA, with a strong foundation in both quantitative and qualitative disciplines.
• Microsoft Office super user, particularly Excel and PowerPoint, is essential for success in this role. Familiarity with SFDC and/or Genesys is an advantage. 

Interested?
Apply now to be part of our global mission of making life easier for people with intimate healthcare needs.

If you would like to know more about the position, please contact Lead, Project Paragon, Frederik Egerup Andersen at dkfega@coloplast.com. We will take candidates into the recruitment process continuously, so do not hesitate to apply. This position will remain open until a suitable candidate has been found.
 

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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