Complaint and Defect Manager - make our digital devices even better

Are you curious? Structured? And technically savvy? Then how about joining us as we put new and revolutionary digital devices on the market?

Our products go beyond single use. We are on a mission to make digital devices for our products that support people with intimate health care needs even better.

“You will work with our embedded solutions, including Heylo – the world’s first leakage notification system for stoma care. Embedded solutions are a strategic priority at Coloplast,” says Head of Embedded Solutions, Henrik Pedersen.

Join the R&D organisation 
At our HQ in Humlebæk, you will join our Innovation Unit, where we set the direction for the product development across the organisation. More specifically, you will join our Embedded Solutions team of 9 colleagues. Embedded solutions is a new focus area within Coloplast aiming to incorporate digital devices into our products. 

“In the team, we listen to new ideas and trust each other’s knowledge. And as long as you get your tasks done, you can plan your own time and work from home some days if you need to,” says Henrik.

Turn complaints into opportunities for innovation
As our new Complaint and Defect Manager, you will primarily work with our embedded solution Heylo – a sensor and app system designed to give users confidence and peace of mind in their daily lives.

Handling our complaints, you will work closely with a variety of teams, from developers and IT support to external suppliers, making sure everyone is aligned. You will also take the lead in following up on complaints and ensuring they are resolved.

More specifically, you will:

• Receive and process complaints and other relevant market input related to embedded solutions
• Create and maintain defects in our ALM system (Polarion)
• Be in contact with internal project teams and external suppliers regarding defect resolution
• Coordinate complaint sample returns and collaborate with teams on investigation
• Drive complaints and resolutions through project and maintenance teams
• Produce status reports on complaints and defects for projects and maintenance teams

“Each complaint is an opportunity for us to improve. And your work will impact our end-users and give them a better life,” says Head of Embedded Solutions, Henrik Pedersen.

You are structured and technically savvy

While you have technical knowledge in software or electronics, your role primarily involves coordinating and aligning – though there is also room to explore the technical details when relevant.

Moreover, we imagine, that you:

• Might bring a bachelor’s degree in engineering, computer science, IT or similar – your exact background is not crucial to us
• Bring some understanding of electronics, software design and embedded devices
• Have knowledge of troubleshooting and failure analysis methods
• Speak and write English effortlessly

Interested?  
If you would like to know more about the position, please contact Head of Embedded Solutions, Henrik Pedersen on +45 4911 2011 or dkhhpe@coloplast.com. We will take candidates into the recruitment process continuously, so do not hesitate to apply. This position will remain open until a suitable candidate has been found.
 

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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