Training Manager

主要职责/责任Essential Duties / Responsibilities

• Monitor call quality and execute call training through co-listening and coaching sessions
• Establish new Service & Solution team, processes, competences, incentives, KPIs
• Establish new Operation team responsbile for call training, performance management and processes
• Execute excellence call training to ensure high call quality and a strong consumer dialogue
• Evolve Triple E & Call Flow Model to establish a "Selling while Caring" mentality and better routines
• Enhance trade excellence capabilities to optimize cooperation with trade partners to drive impact
• Roll out the relevant training development program for staffs based on business needs
• Could independently and efficiently organized the training workshops
• Actively follow up with key talents through coaching and assist the whole department to accomplish the training targeted KPI
• Closely work with field team and makes sure the service standard, selling behaviour, professional knowledge and execution which are qualified 
• Keep the training record and collective feedback from team to makes sure the training result
• Complete all operation and logistic including training material preparation, follow up training activity, training coordination with relevant functions
• Partners in the design and execution of training programs and tools for training needs

任职资格Job Qualifications

• Bachelor degree or above.
• Over 5 years working experiences in training function, experiences with related industry is preferred

岗位胜任力Competencies

• Good presentation skill and interpersonal skills
• Be service-minded, accountable, passionate and self-motivated
• Be detailed and customer oriented to work

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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