Senior CRM Specialist

Location: 

Beijing, CN

Job Family:  Commercial Support
Country/Region:  China

工作摘要/目的Job Summary / Purpose

Keep CRM System, Salesforce.com, operating smoothly.

Guarantee that all related systems receive proper data from CRM.

All users use CRM smoothly.

New CRM system have clean and complete data while starting up.     

 

主要职责/责任Essential Duties / Responsibilities

Maintain CRM System, Salesforce.com

Monthly update product data, account data, sales structure, campaign, visit target etc. in CRM

Add new sales rep in CRM at weekly basis

Process and distribute data from CRM

Monthly extract data from CRM system

Process customer data, order data and upload to local data system, ETMS

Update CRM related reports in Power BI

Supervise visit/ call/ coaching result

    Work with business units to design/improve reports to manage visit/ call/ coaching behaver

    Deliver visit/ call/ coaching report at ad-hoc basis

Communication and training

    Keep close contact with business departments to make sure the systems can be implemented properly;

    Deliver training to all system users especially to new users;

Support new CRM project

    Cleanse account, customer data before new system go-live

    Prepare data for CRM migration

    Solve data related issues in system migration

 

任职资格Job Qualifications

Bachelor degree or above, preferably majored in Science or Engineering.

Excel formula and SQL programming skill will be a plus.

Data processing, Power BI report building, CRM system maintenance experience will be a plus.

Pharmacy or medical device company experience will be a plus.

 

技能Skills

Good understanding of data logic.

Basic programming skill, especially with SQL will be a plus.

Good English reading and writing. Good spoken English will be a plus.

Good skill in operating Microsoft office (Excel, Access, PPT, etc).

 

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

 

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

 

Visit us on Coloplast.com.

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