Consumer Director

Job Function Summary

Fully responsible for the management and direction of the Consumer business including, Consumer Care and Service, Consumer Sales and Consumer excellence departments. You will ensure proper execution of our Patient Programs, proactively managing day to day operations of the team, enabling excellent end user experiences and outcomes across functions, while ensuring compliance with all procedures and regulations. Through talent management, flawless and consistent execution, and continuous improvement you will ensure that Coloplast goals are met by each department. As a key stakeholder in our consumer offering, you are actively engaged in driving the ongoing development of our programs supporting end users with intimate healthcare needs, as well as driving toward better healthcare outcomes for these end users. Furthermore, as China is at the forefront of innovation in this area, you will also be a key contributor to local and global Consumer initiatives. The Director acts as a liasion between Consumer and hospital teams in Chronic Care China.

Major Areas of Accountability

• Develop and own the operational plan to execute on our Consumer strategy
• Actively liaise with internal management team, to ensure alignment of direction, business objectives, and excellence in execution, in particular Consumer Marketing teams
• Maintain external relationships with Distribution partners and other external stakeholders as needed in collaboration with hospital sales, distribution management, and Marketing
• Take lead on cross functional strategic projects, supporting local as well as global efforts in pursuit of stronger outcome-driven results and additional sales
• Engage in cross functional coordination and capacity planning
• Responsible for oversight of of all Consumer processes, ensuring alignment, education, efficiency and compliance at all times
• Sets clear direction for quality levels and ensures comprehensive quality assurance program is in place and enhances level of knowledge, skills and abilities; and secures adherence to all relevant internal and external legislation and guidelines
• Continually strives to streamline operations, increase employee satisfaction and engagment, while growing our business in line with our mission, values and vision
• Builds a strong culture within department, while keeping end users at the center of what the teams do
• Manage, coach, and develop direct reports, utilizing all Coloplast tools, processes and resources
• Guides implementation of ongoing training and development programs to continuously drive successful business results
• Proactively seeks opportunities in the development, implementation, and ongoing maintenance of approaches to support our end user experience

Qualifications

• BS/BA in business, marketing or health sciences; MBA preferred
• At least 10 years of commercial experience from Consumer industry with a proven track record of results
• Proven track record in customer focused environment, preferably B2C contact center; experience with Patient Support Programs, healthcare support, or similar preferred in healthcare industry
• 8+ years of leadership experience including build a strong, stable team
• Experience in setting a compelling commercial direction and build strong plans – and adjusts course fast if needed
• The candidate must have international exposure in MNC
• Strong analytical skills
• Fluent in both English and Chinese

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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