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Consumer Care Consultant

Location: 

Szczecin, PL

Job Family:  Consumer
Country/Region:  Poland

 

Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Szczecin we are Business Centre that is responsible for global financial operations, orders administration, HR and IT support, marketing & data analysis activities, and many others. If you have the right profile and the right amount of curiosity and ambition you can be a part of this exciting challenge. Curiosity works here!
 
About the department
The job is located in Piastów Office Center – a modern and comfortable work environment. The department is mainly responsible for preparing documents for invoicing, handling prescriptions and entering orders for customers. In addition to that we
interact with our internal nurses and patients to provide information in response to inquiries about orders and corrections of the data in the systems.

 

We offer a possibility to cooperate with German partners. Join a team of Consumer Care Consultants to grow your career in an international environment, where you will be able to develop your language skills and grow within the company.
 
The job 

You will be mainly responsible for:

  • Attend to inbound and outbound telephone calls in accordance with standard operating procedures
  • Answering the e-mails from the patients
  • Ensuring that deadlines and Service Level Agreements are met
  • Providing a high-quality level of customer care
  • Managing data in a CRM system
  • Participation in various projects pointed out by management 
  • Building positive working relationships with internal and external stakeholders

 

Qualifications

  • At least 2 years of experience in a customer service environment
  • Knowledge of German (min. B2)
  • Knowledge of English (min. B1)
  • Knowledge of Microsoft Office tools 
  • Ability to work with tight deadlines
  • Ability to plan and prioritize tasks
  • Ability to collaborate within and across teams

 

We Offer

  • Fixed-term contract for 18 months
  • Home office work
  • Challenging tasks and growth opportunities in a motivating work environment
  • Gaining experience in an international organization
  • Competitive salary with attractive benefit package
  • Opportunity to use and develop foreign languages in daily work
  • Fantastic work atmosphere full of respect and partnership
  • Internal trainings
     
    That's not all! We have even more for you!

 

  • Modern workplace
  • No dress code zone
  • Great winter and summer events, and family picnics
  • Delicious coffee and fresh fruits
  • Private medical care
  • Sports card
  • Transportation co-funding
  • Restaurant card
  • Holiday bonus and occasional cards

 

Deadline

We will take candidates into the recruitment process continuously so do not hesitate to apply on-line via our job portal. We will close the position down once we have found the right candidate.

 

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Please apply by sending your application in English.

If you are curious like we are, and want to know more about our company go to http://www.cpbc.pl  

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 14.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

 
Visit us on Coloplast.com.
Watch the film. Follow us on LinkedIn. Like us on Facebook.

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