Collection Specialist

Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Szczecin we are Business Centre that is responsible for global financial operations, orders administration, HR and IT support, marketing & data analysis activities, and many others. If you have the right profile, right amount of curiosity and ambition you can be a part of this exciting challenge. Curiosity works here!

About the department 

Accounts Receivable department supports Coloplast entities across the globe in ensuring that Customer Accounts are up to date. We are a group of 20 people that take care of customer accounts, prepare dunning letters & customer statements, deliver aging reports, supports debt collection, and continuously work on improving Accounts Receivable processes. Accounts Receivable is part of Global Finance Support located in Szczecin. 

About the job  

The role is responsible for managing Accounts Receivable for selected Coloplast entities. The responsibility includes keeping track of debts owed to an organization, providing analysis and insight on that and acting upon to resolve outstanding balances. It consists of performing debt collection activities such as monitoring accounts, creating aging analysis and dunning for overdue receivables, being point of contact to customers when resolving billing issues, keeping good track and overview of open receivables, reporting AR key finance indicators to Team Leader and relevant Business Stakeholders. Position also includes looking at the processes in terms of improvements and standardization. 

Responsibilities 

 • Performing analysis and overview of receivables accounts 

• Monitoring all aspects of the collection of outstanding debts owed to the company to ensure it is well within control 

• Performing matchings on customer accounts based on own investigation and on LOB request 

• Following up and proactively contacting customers regarding overdue invoices – preparing aging analysis, collection reports and performing actual collections and dunning process 

• Daily contact with customers via e-mail or telephone 

• Develop models/financial reports and prepare key finance indicators related to AR 

• Working on continuous improvements of the processes  

• Be point of contact to resolve customer inquiries regarding billing issues 

• Preparing customer statements 

• Supporting Credit Limit Management activities, ie. releasing orders on hold as per agreed conditions 

• Updating customer master data 

• Updating customer credit card information 

Requirements 

• Very good written and verbal English skills  

• Bachelor’s or Master’s degree in Finance, Accountancy, Economy, Business Management or similar 

• Experience in a transactional role within Accountancy/Finance area with direct exposure to Customers 

• Practical experience in Excel 

• Data entry skills – comfortable user of ERP systems and spreadsheets 

• Experience in Customer Service role will be an additional benefit 

• Position is related to US market, because of time difference availability in afternoon is required (2-3 times a week) 

• Competencies 

• Customer service skills including conflict de-escalation and phone/e-mail etiquette 

• High ethical standards 

• Analytical and good with numbers 

• Business oriented person 

• Problem solving skills 

We Offer 

•    No probation period – long-term contract from the start
•    Hybrid work
•    Flexible working hours, Mon-Fri
•    International work environment with Scandinavian culture
•    Opportunity to use and develop foreign languages in daily work
•    Fantastic work atmosphere full of respect and partnership 
•    Internal trainings
•    Great company events
•    Sports card
•    Private medical care
•    Restaurant card
•    Holiday bonus and occasional cards

That's not all! We have even more for you:
•    Modern workplace
•    No dress code zone 
•    Delicious coffee and fresh fruits
•    Transportation co-funding

Recruitment details
Please apply online with your CV in English. 
We will review all applications continuously and invite selected candidates further to the recruitment process. We will close the offer down once we find the best match to the role. 
 

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Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

Visit us on Coloplast.com.

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