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IT Supporter

Location: 

Szczecin, PL

Job Family:  Information Technology
Country/Region:  Poland
IT Supporter 

Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Szczecin we are Business Centre that is responsible for global financial operations, orders administration, HR and IT support, marketing & data analysis activities, and many others. If you have the right profile and the right amount of curiosity and ambition you can be a part of this exciting challenge. Curiosity works here!

 

 

About the Department:

Global IT is responsible for all IT in Coloplast – across sites and functions. We support our colleagues and to cooperate with them on how to make the best technology decisions. In Global IT, we take care of everything from supporting phones and computers to engaging into large business development projects for all parts of the Coloplast organization. We work as One IT – no matter where we are located, we seek to contribute with the right competences at the right time. 

 

About the Team:

You will join a group of fantastic people who act as technical IT Support and handle all kind of computer-, mobile device- and IT system - issues for all Coloplast users globally and at the same time delivering on-site support to our colleagues locally in Szczecin. We search for a new team member, who enjoys solving IT issues and fulfilling our Colleagues’ requests. We would like you to work from our office in Szczecin, Poland, but there is also a possibility to work partially/fully remotely. 

 

Responsibilities:

  • Acting as 1st and 2nd line of technical IT support
  • Providing IT support in English to our employees globally
  • Ensuring all calls and emails are logged accurately within the ticket system
  • Taking ownership and responsibility of each incident and request to ensure the best customer experience
  • Escalating incidents and requests to the relevant 2nd or 3rd line technical teams
  • Delivering high quality support and solutions in compliance with agreed SLA and processes
  • Proactive knowledge sharing with other team members 

 

Requirements:

  • Advance knowledge about IT systems in general,
  • Master or bachelor’s degree in computer science is preferred.
  • Good knowledge of computer hardware and IT equipment
  • Preferably experience from an international environment
  • Educated in Customer Service/Communication skills
  • Fluent English (spoken and written)
  • Ability to work on shifts (8:00 – 16:00; 10.00-18.00; 15:00 – 23:00; Monday – Friday)
  • ITIL process knowledge is an advantage
  • Strong analytical competencies
  • High focus on customers’ needs
  • Ambitious and proactive
  • Committed and determined
  • Good team spirit

 

What we offer?

We offer you a unique opportunity to grow within the organization, to develop personal abilities and to develop others in achieving their goals. You can expect to enter a global ‘one company’ that offers both great challenges and great rewards.

 

Furthermore, we offer:

Attractive benefit package:

  • Private medical care,
  • Sports card,
  • Transportation co-funding,
  • Restaurant card,
  • Holiday bonus and occasional cards

 

That's not all! We have even more for you😊

 

  • Modern workplace
  • Great office location in the very city centre
  • No dress code zone
  • Great winter and summer events, and family picnics
  • Delicious coffee and fresh fruits
  • Internal trainings
  • Opportunity to use and develop foreign languages in daily work
  • Development possibilities within the organization
  • Fantastic work atmosphere full of respect and partnership

 

Deadline:

We will take candidates into the recruitment process continuously so do not hesitate to apply on-line via our job portal. We will close the position down once we have found the right candidate.

 

 

 



 

Please apply by sending your application in English.

If you are curious like we are, and want to know more about our company go to http://www.cpbc.pl  

 
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 12.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

 

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.
 
Visit us on Coloplast.com. Follow us on LinkedIn. Like us on Facebook.

 

 

By clicking the "Apply" or "Apply Now" button or by sending a recruitment application otherwise to Coloplast Business Centre Sp. z o.o., you agree for processing of your personal data for recruitment purposes in accordance with art. 6 par. 1 point b and f  of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and of the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). You also agree to the processing of personal data included in the application form for future recruitments by Coloplast Business Center Sp. z o.o.

The administrator of personal data is Coloplast Business Center Sp. z o.o . with registered office in Szczecin, ul. Piastów 30, 70-064 Szczecin; contact to the Data Protection Officer: dataprotectionoffice@coloplast.com.

In addition, we would like to inform that:

  • Your personal data will be processed up to six months from the completion of the recruitment process.
  • You have the right to request access to your personal data, its rectification, erasure or limitation of processing and the right to object to processing, as well as the right to data portability.
  • You have the right to withdraw your consent at any time. The above does not affect the lawfulness of processing which was carried out on the basis of your consent before it was withdrawn.
  • You have the right to lodge a complaint with a supervisory authority - the President of the Office for Personal Data Protection.
  • Providing your personal data by yourself is voluntary, but necessary to participate in the recruitment process.
  • Decisions regarding the recruitment and selection process will not be taken in an automated manner.

 

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