Consumer Sales Team Leader (Call-Centre)

Coloplast South Africa has an exciting opportunity for a talented, passionate and solution-driven Sales Team Leader to implement and lead a brand-new Consumer sales function within the Consumer Care department. The Consumer Sales team will be responsible for “selling while caring” by fully understanding Consumers’ needs, challenges, lifestyle goals and expertly recommending the appropriate solution and product to meet these needs.

As the Team Leader, you will be responsible for the tactical & operational management of the Consumer Sales team, ensuring proper execution of our Patient Support Programs and Partnership Sales Model. This role will proactively manage the day-to-day operations of the team, ensuring compliance with all procedures and developing tools to effectively monitor daily performance. Through talent management, excellent execution and continuous improvement you will ensure that daily, weekly and monthly goals are met. Additionally, you’ll be directly responsible for the management, performance and daily support of direct reports within the Consumer Sales team, acting as the key driver for performance and overall development of the team.

You will be part of the Coloplast South Africa Team and report to the Head of Direct Operations.

Your key responsibilities will be

• Lead by example, live the company values and create a high energy, uplifting team culture
• Monitor, measure, manage, coach and motivate the Consumer Sales team to effectively engage with consumers and other stakeholders with whom the team interacts
• Responsible for managing the implementation of all Consumer Sales processes, ensuring alignment, training, efficiency and compliance at all times
• Ensure team members are immediately informed of, and held accountable for new products, processes, and procedures so they can perform their roles effectively
• Engage in cross functional coordination and capacity planning with other Team leaders to ensure smooth end-to-end Consumer service.
• Conduct team meetings, training sessions and one on one dialogue, which support the professional development of the team as well as fostering a productive learning environment
• Ensure optimal utilization and innovative use of the Coloplast systems such as Salesforce (CRM), Avaya (phones), POB (email).
• Continually strive to develop and streamline operations ensuring alignment with general policies and procedures of the overall Consumer organization, as well as grow our business in line with our mission, values and vision
• Effectively monitor and report on the team’s daily, weekly and monthly performance including proactive suggestions to enhance performance
• Proactively seek opportunities in the development, implementation, and ongoing maintenance of strong sales models as well as approaches to support our consumer experience

Professional qualifications

• At least 2 years of management / supervision experience in a call centre sales environment
• Proven track record and experience in a consumer (business to consumer) focused environment, preferably a call centre
• Successful track record of developing a high performing team(s), including the use of ongoing effective coaching techniques
• Tertiary qualification is an advantage
• Previous experience in the Health Care industry is an advantage

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 12.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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