Sales Operations Manager (SSC)

 

Coloplast Business Centre, located in San Jose, Costa Rica, is part of the global Coloplast Business Centre organization under Business Support. CPBC in Szczecin (Poland) is one of the largest Coloplast sites worldwide, experiencing sustainable growth over the years. Our organization includes multiple departments supporting Coloplast globally in sales, production, distribution, IT, marketing, HR, and finance processes. Coloplast Business Centre in Szczecin employs approximately 800 people. The Costa Rica site is strategically designed to support our business operations in North America.

About the job

Sales Operations Manager role is a dual position with a primary focus on Comfort Medical business, while also being an integral part of the CPBC Costa Rica (CR) Management team. As a member of a newly established organization supporting North American operations, you will play a key role in shaping its future through collaboration and delivering high performance.

The Sales Operations Manager will be responsible for leading Leaders within the Comfort Medical business area within various processes in scope. The person will represent the CBPC teams in Comfort Medical`s leadership team and ensure performance according to the aligned priorities. 

Responsibilities:

•    Manage and report performance  of the teams on monthly basis incl. productivity
•    Set the expectations towards the teams in alignment with Comfort Medical strategy
•    Ensure all processes are being delivered according to the aligned KPIs
•    Ensure proper onboarding and training of supervised teams
•    Assure the team is familiar with the equipment, routine, and standards of the department. Monitor progress of team members and inform them of changes in procedures, technologies, policies, and practices
•    Hold relevant communication and seek alignment with key stakeholders as well as ensure communication flow between the teams no matter the location 
•    Promote a positive and cooperative attitude in order to facilitate a high degree of morale in the department; translate that positive attitude into a productive and loyal workforce
•    Develop, enforce and track departmental goals based on strategies in alignment with leadership
•    Being able to handle and resolve escalated customer or insurance issues
•    Assure all processes and SOPs are in compliance with HIPAA privacy standards, all state and local laws, our Accrediting agency, OSHA, Medicare/Medicaid, Third-Party and private payor guidelines

Competences:

•    5+ years’ experience in DME (Durable Medical Equipment) ​​

•    3+ years` of leadership experience
•    Experience in Shared Services will be a plus 
•    Master`s degree in Business Administration or equivalent
•    Excellent analytical, negotiation and management skills as well as change management capabilities
•    Very good level of English (C1) writing and communication skills (it’s a Company business language)

•    Availability for business trips, approximately 30 days a year

We are looking for a strong business mindset leader who is ready to take this role and build CPBC CR organization for sustainable operation, have a genuine interest in other people and is able to build relationship with the entire organisation. You should thrive in a culture where we are ambitious but at the same time care about our colleagues. We have an open and honest feedback culture, which you should be feeling comfortable with. 

Recruitment details

Please apply online with your CV in English. 
We will review all applications continuously and invite selected candidates further to the recruitment process. We will close the offer down once we find the best match to the role. 

If you are curious like we are, and want to know more about our company go to http://www.coloplast.com http://www.comfortmedical.com
 
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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