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Business Support Services Administrator


Peterborough, GB

Job Family:  Consumer
Country/Region:  United Kingdom

Business Support Services Administrator 

Would you like to join a team that make a difference each and every day? Coloplast is the world’s leading Medtech company and we are looking for a Business Support Services Administrator to join our busy team based within our Peterborough Head Office.


About us

Coloplast is a Market Leading company with a strong record for product and service innovation.  We work in close Partnership with the NHS and individual healthcare professionals to support and drive the best clinical solutions and services to patients. Coloplast offer great career opportunities plus a strong benefits package for its staff.


The role

We are currently recruiting for a Business Support Services Administrator to join our team based in Peterborough.  We require an experienced Administrator with the ability to demonstrate excellent organisational skills, excellent communication skills and be computer literate. Critically you should be looking for a role that will allow you to succeed in a fast-moving environment whilst always focusing on achieving business and departmental objectives.  


Typical Tasks/Responsibilities

  • Process customer orders
  • Process ostomy templates
  • Process Electronic Prescriptions
  • Handle exceptions or incorrect prescriptions
  • Request prescriptions from GP surgeries electronically and deal with exceptions
  • Deal with incoming queries from customers via email and online web-chat services
  • Sort incoming and outgoing post, including prescription scanning
  • Take transferred calls to process prescription and mail order payments
  • Liaise with healthcare professionals to ensure the best outcome for a customer
  • Making outbound calls to GP’s and customers
  • Work closely with stakeholders within Coloplast, supporting all business areas where appropriate
  • Perform other duties as requested by your line manager
  • Positively influence colleagues and be enthusiastic to daily goals and targets.
  • Be conscious that your actions and attitude should always be professional and that you are a representative of the Business Support department.        
  • Always conduct yourself in a professional manner. Be conscious that you are a representative of the Business Support department.
  • Treat all information with sensitivity and ensure that confidential data is handled in line with GDPR legislation


Coloplast offers all employees a comprehensive benefits package including 28 days holiday plus bank holidays, private health care, pension, profit related pay, childcare vouchers and a company share scheme, along with excellent career prospects. This role is based in Peterborough within our Head Office, however we may be prepared to consider blended working where there may be the opportunity to work from home on occasion. 


The starting salary for the role is £19,850 which includes a bonus of £1200 per year. 


We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things. Curiosity works here.


Need more information

For more information please visit our website at www.coloplast.co.uk/curious, or email Kelly Rippon from the Human Resources team on GB_recruitment@coloplast.com. 



Please submit your application as soon as possible as interviews will take place shortly. 


Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 12.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.


Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.


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