Customer Service Officer

• Competitive salary + super + bonus + birthday leave + annual salary review!

• Consistently ranked as one of Australia’s Best Places to Work, with a No. 2 ranking in 2024!

• Hybrid working on offer - work from home up to 2 days a week  

• Onsite parking  

• Join a global market leader in the medical device space

Who we are:

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with very private and personal medical conditions. Employing around 16,000 people globally and with products available in more than 143 countries, we are one of the worlds leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things. Curiosity works here.

We invest in our people, bringing real-world experience that enables us to solve our patients’ diverse challenges of today and anticipate those of tomorrow. 

Who you are:

As a Customer Service Officer, you will process business-to-business orders, ensuring an outstanding customer service experience for Coloplast clients. This role requires diligence and precision in a fast-paced environment.

Your responsibilities: 

• Efficiently handle customer orders with high accuracy.

• Collaborate with warehouse and logistics teams to resolve order issues.

• Make and handle general customer calls regarding orders and accounts.

• Address customer inquiries via phone and email, resolving issues promptly.

• Perform precise data entry and administrative duties.

• Coordinate sample orders and approval processes.

• Manage deliveries and returns with freight partners.

• Ensure seamless hospital surgery scheduling and surgical equipment dispatch.

To succeed: 

• Proven high-level customer service skills.

• Exceptional attention to detail.

• A proactive and quality-focused attitude.

• Adaptability and quick thinking.

• Strong communication skills across various stakeholders.

• Proficiency in MS Office Suite, particularly Word and Excel.

• A genuine passion for enhancing consumer lives.

What can we offer you?

At Coloplast we recognise the importance of not just developing innovative products to make life easier for people with intimate health care needs, but just as important is investing and growing our people.

Our work culture is one of our most valued assets at Coloplast, which means that when we recruit, we are looking for the right person with attributes and values that align with ours. Don't just take our word for it, we have an overall engagement score of 8.6 out of 10!

Our core business values are: 

• Closeness....to better understand

• Passion...to make a difference

• Respect & Responsibility....to guide us

If you feel you have what we are looking for and share our values, then we would love to hear from you.

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

Visit us on Coloplast.com.

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