Consumer Sales Representative

The Coloplast Consumer Sales Representative is a key driver of sales growth through the execution of outbound and inbound phone campaigns across various product areas. As an inside sales professional, the Consumer Sales Representative achieves and exceeds annual sales objectives using outbound calling campaigns to introduce or re-introduce Coloplast to end users, troubleshooting product issues to gain end-user acceptance, and promoting the purchase of Coloplast products through the medical products distribution network, in accordance with the end user’s insurance provider.  The Consumer Sales Representative is also responsible for maintaining key metrics and tracking activity results of individual campaigns.

This is a hybrid position. Tuesdays based in office in Minneapolis, MN.

Major Areas of Accountability:

• Execute high volume of outbound/inbound calls to identified end users with the objective of meeting and exceeding set activity and conversion goals
• Plan and prioritize sales activities to generate sales volume and meet assigned targets
• Partner with field sales representatives in assigned accounts to follow-up on requests and strengthen customer relationships
• Communicate with end-users about intimate health care issues and anatomical functions in a mature and professional manner
• Maintain a high level of product knowledge, competitive product knowledge and an understanding of market dynamics that may impact sales
• Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to end-users
• Develop a thorough understanding of distribution and reimbursement information for all product areas
• Accurately and thoroughly document each end-user profile and interaction in Coloplast CRM systems according to standard department procedures.  Responsible for data quality, including self-auditing.
• Conduct reporting as needed or requested
• Other duties as assigned

Essential Qualifications:

• Associates or Bachelor’s degree and / or a combination of at least 2 – 4 years of healthcare customer service/sales experience
• Experience in a call center sales environment preferred
• Ability to explain medical process and procedures while giving clear, concise, step-by-step direction
• Utilize sales techniques to gain end user acceptance during indirect sales process
• Proven track record of sales and target development for growth opportunities

Required Knowledge, Skills and Abilities:

• Results-driven and entrepreneurial approach to attaining goals
• Possesses a strong sense of urgency to deliver results and grow the business
• Excellent verbal and written communication skills
• Highly skilled in effectively utilizing the telephone as a customer relations and sales tool
• Demonstrates effective critical thinking and problem solving skills to overcome objectives and identify opportunities to improve the customer relationship and increase sales
• Must show patience, empathy and maturity toward others
• Structured and organized approach with attention to detail and proper documentation of all work
• Able to work well independently with little guidance, and also in cross-functional teams
• Intermediate computer skills in MS Excel, PowerPoint and Word.
• Healthcare industry experience preferred
• Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect:

• Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
• Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.
• Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
• Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
• Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
• Community and Culture: A supportive and inclusive work environment where everyone feels valued, and diversity is celebrated. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Employee Resource Groups that support Women, Minorities, Veterans and LGBTQ+ Community. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.
• Competitive Compensation: The compensation range for this position is $52,357 - $78,535. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or incentives.