Chargeback Analyst

The Chargeback Analyst is responsible for managing indirect sales submissions process (chargebacks/tracings) for key Coloplast distributors, developing key internal and external partnerships, performing root cause analysis, and reporting across the organization.  The Chargeback Analyst serves as the strategic owner of their distributor/wholesaler accounts for processing data, relationship management, and issue resolution.

Major Areas of Accountability

• Process incoming US and Canadian sales data submissions (chargebacks/tracings) based on frequency of distributor submission schedule, process resubmissions, and perform root cause analysis to resolve issues and discrepancies in a timely manner.
• Develop and maintain ongoing partner relationships with distributors and sales leaders to resolve any ongoing issues and proactively mitigate future issues.
• Maintain monthly matrics on submissions from distributors and proactively manage submission deadlines
• Maintain monthly reports to distributors regarding the status of requested chargebacks; customize reports to meet stakeholder needs
• Research and resolve complex issues with distributors surrounding the chargeback process; work through ambiguity to collect facts from multiple departments and make financial determinations on payments that can have serious financial impacts.
• Leverage available technology solutions, including AI, Power BI, and other business systems, to analyze data, improve productivity, and support decision making.
• Share key performance metrics with leaders monthly
• Identify and recognize trends and patterns that indicate need for a process improvement or relationship improvement
• Demonstrate detailed understanding of the department and a broad knowledge of other areas of the business
• Ability to collaborate, train, and mentor team members as needed
• Analyze data and identify the root cause of discrepancies in internal systems while working cross-functionally with other teams as needed
• Work independently with occasional management consult to make recommendations and receive decision sign-off
• Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the MedTech Code of Conduct, and company policies.
• Other job duties as assigned

Basic Qualifications

• Bachelor’s Degree
• Experience working with large data sets
• Intermediate-level proficiency with Microsoft Excel, including: vlookups, pivot tables, etc.
• Experience working with information systems
• Strong attention to detail and an ability to audit analytics and processes
• Previous experience executing tasks and projects in a fast-paced environment

Preferred Qualifications

• Pervious experience in the Medical Device industry
• Previous experience in an analytics-based role

At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect:

• Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events.
• Financial Security: 401(k) plan with company match and financial planning services to help you secure your future.
• Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
• Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
• Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.

• Community and Culture: A supportive work environment where everyone feels valued, and has a sense of belonging.  Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.
• Competitive Compensation: The compensation range for this position is $51,000 - $75,000. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or incentives.

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16,000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Visit us on Coloplast.com.

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Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Coloplast is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

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