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User Experience Researcher


Humlebæk, DK

Job Family:  Research & Development
Country/Region:  Denmark
User Experience Researcher 

Are you a T-shaped user researcher with practical experience within service design, digital, strategy, or product innovation? Are you full of energy and enthusiasm to improve the lives of people with intimate healthcare needs? Our User Insight team is looking for a driven team member who ideally brings along ideas and experience from a previous user research, service design, or design strategy role and who is keen to deliver research, synthesis, and engaging insights to Coloplast.

Join a Team Who Sets The Strategic Direction

Innovation is high on the agenda within Coloplast and the User Research team is part of a newly established unit, Pipeline & Portfolio, responsible for defining our future offerings. Together with New Business Innovation and teams of product managers, we define the business by setting the direction for our R&D projects and our marketing efforts. It’s an exciting time of change where we’ve embarked on a journey to use research more strategically within the organisation.

The User Research team is composed of a mix of people with product design, service design, design strategy, anthropology, interaction design, and design engineering as background. We’d love to introduce more design strategy and service design thinking and doing into the organisation but need more muscle to help drive this.
Most of our time is spent in project teams, where we take part in generating ideas for future products and services and mature them to become actual concepts that can be produced and commercialised.


Be The User Experience Advocate Within Project Teams

As our new colleague, you are first and foremost an excellent researcher – you will define, design, facilitate, and synthesise user interactions. Based on this, you will deliver impactful insight, driven by your strategic outlook and understanding of the business context. You know user research is a craft that extends well beyond speaking to people and you show the team how to connect the dots to create outstanding user experiences, physical as well as intangible. Additionally, you will be part of a creative team who will work together to build fantastic solutions based on those insights.

You will travel internationally 15-25% of your time to meet users (post COVID-19) but will also spend plenty of time in front of the computer or in workshops with project team members.

Your main activities will be to

  • Determine research objectives and based on those, design user interactions. You’ll prepare research sessions by recruiting the right participants, planning the interactions, and designing stimulus and tools to capture insight.
  • Moderate the conversation when we engage with users.
  • Lead the synthesis process to uncover insights and identify opportunities, making sense of everything that was said and observed in interviews. You will then develop compelling ways to communicate these.
  • Be part of a creative team within a project; a team who is responsible for designing some of the future products (and to some extent services) of our business.
  • Develop processes, frameworks and tools to streamline our work, raise the bar of our function, and widen the organisation’s understanding of qualitative research and user experience.

We are all learning, every day. You will learn about our products and users on the job, but we do expect you to take the lead on user research tasks for certain projects from day one.

The position is based in Coloplast’s headquarters in Humlebaek, half an hour north of Copenhagen, Denmark.

A “people-person” with a knack for strategic thinking
As a person, you use both sides of your brain, thinking both analytically and intuitively to uncover user needs and business opportunities. You are a “people-person” who relishes any opportunity to understand others, be it our users or your colleagues. You use these people skills also to bring your colleagues along the untrodden path. You’re also eager to both teach others as well as learn yourself – an enthusiastic team player. You are structured by nature, but also flexible enough to adapt to changes ‘on the fly’.


  • As our ideal candidate, you
  • Graduated with a master-level degree in design (product / service / interaction / UX) or social or behavioural sciences and have worked with innovation processes in previous jobs.
  • Are a working professional with 2-5 years of prior experience in a research, strategy, or service design role in a design agency or in-house team where insight and design closely collaborated.
  • Have a strong toolbox of user research and strategic design or service design skills, tools and approaches.
  • (Almost) native English speaker, able to summarise ideas and observations clearly and concisely. Proficiency in other languages, including Danish, is a bonus!
  • Are a clear and compelling communicator in spoken, written, and visual media. You have excellent storytelling skills and use the usual digital tools reliably to bring insight, opportunities, and user experience visions to life.

If you would like to know more about the position, please call Head of User Research, Innovation, Lilith Hasbeck on +45 4911 1253.

Please apply in English and include a portfolio, clearly showcasing how you uncover and present insight, and integrate this into future experiences (PDF, 15 pages max.). Applications without work examples will not be considered.

If your previous work is confidential, please work around those constraints to show how you work and what your deliverables are.
We will take candidates into the recruitment process continuously, so do not hesitate to apply. This position will remain open until a suitable candidate has been found.

International applicants are welcome – but no recruitment agencies please!

Please apply by sending your application in English.


Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 12.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.


Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.


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