User Experience Manager (Senior/Manager) - two 12 months maternity covers to start ASAP

Unique opportunity to shape the future service experience for our end-users 

At Coloplast, we put our customers at the centre of all that we do, and in our newly established Customer Experience department, we are on a mission to redefine what great customer experience looks like in healthcare.

Therefore, you now have the chance to become part of shaping how we deliver the best service experience to a very key group of people: Those who depend on us for their intimate healthcare needs – our users.

We are currently looking for two candidates to join our User Experience team, doing exactly this. These are roles that demand an innovative mindset, a good digital foundation and, first and foremost, the ability to shape service experiences that make a difference for our users by addressing key needs in a friction-free, intuitive way.

You don’t, however, need to think of it all yourself. In this role, we expect you to be proactive in seeking out opportunities to meet our users to truly understand their lives and needs. We also expect you to have a collaborative mindset, as your success depends on your ability to engage stakeholders across teams, both at HQ and with our colleagues across the globe.

What you will be doing:

You will own user experience for one of our business areas in Chronic Care under which you will be:

- Driving deep insights into the lives of our users, mapping their journeys, to identify key service moments and address and prioritise gaps across digital touchpoints and in our phone support.

- Defining actions to improve experience across our offerings, including sampling activities, support initiatives and how we deliver products to our users’ doorstep.

- Translating this into concrete capability development, working closely with colleagues across the other Customer Experience teams, IT, Product, Marketing & Development and markets to make it come to life.

- Developing and implementing service toolboxes for your business area.

- Being responsible for the success and performance of key KPIs within your business area

- Leading development across business areas of our future digital offering within either marketing automation or digital health assessments.

Who we are looking for:

We are looking for a proactive, structured innovator who truly wants to make a difference. Is this you, and can you see yourself in the below, then we’d love to hear from you.

- Proactive mindset with strong stakeholder management capabilities.

- Good digital foundation and understanding of what good customer experience looks like

- Purpose-driven approach, truly excelling in outside-in, needs-driven solutions, while also having a solid commercial understanding and track record to prove it.

- Strategic height, while not afraid to go hands-on when needed

- Ability to innovate in a way that bridges vision and pragmatism, ensuring we deliver in both the short- and the longer term.

- Proven project management skills and ability to define and deliver on complex projects, ideally digital.

Requirements:

- Master’s degree in a relevant field (commercial, marketing, service design, healthcare innovation, etc.)

- Minimum 3 years of experience in similar or comparable roles.

- Specific healthcare experience is an advantage, not a demand.

- Strong English proficiency, both oral and written. Danish not a prerequisite.

- Willingness to travel, estimated 10-15 days in a year.

Why join us?

This is a unique chance to be part of the very start of a new strategic direction, allowing you to shape how we make a difference in the lives of people with intimate healthcare needs. You will join a strong team and become part of the bigger Customer Experience function, while also working closely with colleagues from our Global functions as well as in our many markets all over the world.

You will work from our global headquarters in Humlebæk, Denmark, situated within 1.5 KM of green walk and talk paths, and with in-house coffee shop, two good canteens, in-house gym and many options for making social connections. We encourage working from the office as much as possible, though 1-2 days of working from home per week is the norm in our team.

Interested?

If you would like to know more about the position, please contact Head of User Experience, Maria Viskum  on dkmhyv@coloplast.com

Please note that I will be on Christmas break from 19 December until 5 January 2026, and I will get back to you after this period.

We will take candidates into the recruitment process continuously, so do not hesitate to apply. This position will remain open until a suitable candidate has been found.

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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