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Digital User Experience Manager

Location: 

Humlebæk, DK

Job Family:  Marketing
Country/Region:  Denmark
 

Are you passionate about digital customer experience, and the future in digital healthcare?

 

If yes, then we offer a unique chance to join our journey to improve Coloplast’s digital user journey. 

 

The role supports our 7 lighthouse projects, our 8 product owners, and bring our external UX’ers closer to our vision to setting the standard for digital user experience in the MedTech.


”We are committed to enhance digital user experience to deliver patient support and support health care professionals in an increasingly complex healthcare system” says Dan Thomas-Bøgsted, Head of Digital Pioneers. 

 

Join Digital Pioneers 
At our HQ in Humlebæk, you will be part of the Digital Pioneers team and together with our new Digital Design Manager support us in building a digital design system to enhance user and design experience. Here, you and your colleagues dedicated to developing solutions that empower users and healthcare professionals for better health and offer predictable & cost-effective care.


“Your new colleagues are experts in listening and responding to our market and customers’ needs. Our goal is to deliver better health & friction-free product access. Through digital education, behavioral modeling, and tools for selfcare, we support the people who use our products every day” explains Head of Digital Pioneers, Dan Thomas-Bøgsted. 

 

Improve customer engagement through digital healthcare
You will play an important role in fulfilling Coloplast’s ambitions of making Digital a commercial enabler. 
Your daily sparring partners will be the internal stakeholders, PO’s and your core team are a mix of internal design managers and UX and design consultants.

 

You will facilitate collaboration and best practice sharing while also engaging in the hands-on day to day tasks. You will be crucial to support us in driving quality and “customer first” approach in all our digital product development projects 


Working with web and app solutions, in collaboration with our Digital Design Manager and a dedicated team of consultant s it will be your role to build on to our digital design system by including UX guidelines. Furthermore, you will support the team in finding the direction and overall user journey for our digital products and services anchored in data and value-based argumentation.

 

More specifically, the in this role you will be working with:

 

  • Adopting user research and data analysis methods to derive actionable design requirements and support a process for continues user testing and validation of the solution we develop
  • Articulating your design through wireframes, prototypes, and detailed UX design within a framework of existing design DNA.
  • Presenting your solutions, thought process and design rationale effectively to different audiences
  • Using Figma to define, test and document solutions as well as working close with front-end and other technical teams to bring your solution live.
  • Support internal anchoring of UX digital design in Coloplast, develop and embed UX strategy - including teaching others in these new ways of working through workshops or similar
  • Collaborate with the product owners and commercial to take ownership of the design solution and give immediate feedback to software developers on the implemented solutions.

 

Experienced Digital UX Design Manager
You have a strong usability and commercial understanding, and you thrive in an environment with digital entrepreneurship.
You have great stakeholder management skill and the ability to make things happen. Furthermore, a structured, data-driven and analytical approach will help you interpret data and transform it into concrete digital products.

 

Experience related to UX design, visual design, and usability testing is important, preferably within the medical device industry, but not a must. In addition, the below skills improve your chance of success:

 

  • Team player with good facilitation and stakeholder management skills.
  • Using Figma to define, prototype and deliver solutions and working with design systems
  • Have a strong eye for details and collaborate equally well with developers as with a business.
  • Strong communicator, verbally and written, facilitation, and presenting
  • Bachelor or master’s degree within relevant field, e.g., design, interaction, e-business, digital innovation, and 5+ years of experience with usability, UI design, preferably in medical domain.
  • Are fluent in English in both speech and writing – Danish is not a prerequisite.

 

Proven skills, please attach “examples of your work”/portfolio to the application). Travel up to 10% of your time is to be expected.

 

Interested? 
At Coloplast, we make sure that you can be you. That is why we encourage applications from suitably qualified and eligible candidates regardless of sex, race, ethnicity, disability, age, sexual orientation, gender reassignment, religion or belief or marital status.

 

If you would like to know more about the position, please contact Head of Digital Pioneers, Dan Thomas-Bøgsted on DKDAD@coloplast.com. We will take candidates into the recruitment process continuously, so do not hesitate to apply. This position will remain open until a suitable candidate has been found.
 

 

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 12.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

 

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

 

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