(Senior) Unified Communication Specialist

Ready to make a tangible impact with your Genesys Cloud and coding skills? 

Join an experienced Unified Communications team and help us elevate Coloplast’s omnichannel communication to strengthen the way we connect with our end users – and make life easier for people with intimate healthcare needs.

Ambitious digital and technology agenda at the center of Coloplast’s new 5-year strategy
Coloplast, one of the world’s leading med-tech companies, just launched a new 5-year strategy called Impact4. The strategy includes significant investments into two new transformational technology programs aimed at delivering next-level user experiences for chronic patients and driving up scalability within global manufacturing.

We call this ‘Impact through technology’, and to deliver on the ambitious targets, we will be looking for 40+ new colleagues for our Digital, Data & IT organization over the next 18 months. If you want to be part of this digital transformation and make a lasting impact, then this might be the next career move for you! 

You will contribute to shaping a central part of our IT strategy  
With your Genesys Cloud experience, you will make a key contribution to shaping the stable, secure and scalable operation of Coloplast’s Unified Communication and Contact Center platforms. 

This is a role that combines daily operations with continuous improvement, migrations and rollout of new functionalities across global markets. You will collaborate with business stakeholders to align UC with strategic needs, participate in global UC projects and coordinate with IT teams and external providers on telephony services. 

Specifically, you will: 

• Manage and develop UC platforms (Genesys Cloud, Teams UC, AudioCodes, GFI Fax)
• Provide advanced (L2/L3) support for global call centers and business users
• Lead telephony migrations (SIP, Genesys Cloud) and provider consolidation 
• Act as a subject matter expert on Genesys Cloud 
• Drive simplification and optimization of UC systems 
• Produce clear communication and enable cross-training 

While the majority of your team, including your manager, is based in Poland, you will be working from our headquarters in Humlebæk, Denmark, alongside the team’s architect. You can expect to travel around 20 days per year for on-site projects, migrations and support.

We are prepared to adjust the responsibilities of the role to reflect your level of expertise.

You bring Genesys and coding experience to the team 
This role requires advanced technical expertise, strong problem-solving skills and the ability to align UC solutions with business needs. In other words, you know how to analyze problems, design solutions and execute effectively. 

You also possess the communication skills and cultural awareness necessary to work in international teams and preferably have experience managing projects across multiple regions and time zones. 

Most importantly, you bring: 

• Deep Genesys Cloud experience (including messaging, QA, WFM, APIs, automation and integration) 
• Proficiency in Python, PowerShell, SQL and API integrations 
• Experience in Unified Communication/Contact Center infrastructure 
• Experience in SIP migrations, provider coordination and telephony management 
• Knowledge of Microsoft Teams UC, AudioCodes and GFI Fax 
• A strong understanding of ITIL and governance frameworks

Interested?  
If you have more questions about the position, please call Omni-Channel Solutions Manager Krzysztof Gellert at +48 918817500. We will take candidates into the recruitment process continuously, so do not hesitate to apply. This position will remain open until a suitable candidate has been found. 

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

Visit us on Coloplast.com.

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