Technical Support Manager

 

The Technical Support Manager is responsible for leading all Improvement Engineers. This role includes a significant team management component as well as a strong project management focus and technical knowledge. It is crucial to achieve the maximum potential of machines, making this position highly relevant. Additionally, training a multidisciplinary team in the equipment and processes involved is essential, as is maintaining an updated record of all changes made during project execution.  

The Technical Support Manager will provide guidance to electrical, mechanical and automation engineers & technicians throughout all stages of project development. This position is highly visible and requires a leadership style with regular presence in the areas of responsibility. He/She will assess the feasibility and priority of projects and establish appropriate indicators to measure the success of each initiative. He/She goal is to identify the best approach to maximize benefits while minimizing resource and financial investment.  

The Technical Support Manager must keep the KPIs updated, detailed cost tracking and conduct regular status updates on the state of the projects.  

Collaboration is key; the Technical Support Manager will work with a multidisciplinary team, including Quality, Operations, IT & OT, Ramp-Up and Toolshop, to analyze the feasibility, cost, complexity, impact and other variables of proposed projects. He/She will analyze technical data related to machines, such as scrap rates, speed, time between failures and availability, to make informed decisions and provide effective troubleshooting solutions to the improvement team.  

Your challenge will be:  

• Continuously explore the possible machine improvements to increase performance, reduce scrap and downtime of the machines  

• People leadership  

• Document all improvement opportunities and roll out all this information to the management  

• Define and scope along with the Improvement Engineers all the improvement projects with a clear identification of stakeholders and deliverables  

• Define and track the KPIs of all the improvement projects  

• Provide project updates on a consistent basis to all stakeholders to inform about the strategy, adjustments, and progress of all projects  

• Guide all necessary initiatives to get the projects back on track when needed  

• Predict resources needed to reach objectives and manage resources in an effective and efficient manner  

• Review all projects budget based on scope of work and resources requirements and provide the fix cost and capex plan for all forecasted projects  

• Review and provide guidance to all engineers during the risk analysis process, ensuring that all mitigation actions are defined and monitored for every project  

• Ensure that all projects are delivered on-time, within scope and within budget  

• Manage a detailed project schedule and work plan for all improvement projects of the department  

• Coordinate internal resources and third-party vendors to ensure the seamless execution of projects  

• Work with a multidisciplinary team to reduce process and business variations  

The successful candidate will have:  

• Bachelor’s degree: Industrial, Mechanical or Electrical Engineer or relevant area  

• 5-6 years of work experience in Improvement Processes (machines)  

• 2-3 years of work experience in Project Management  

• Familiarity with project management software tools, methodologies and best practices  

• Native level of Portuguese language

• Good communication skills, both written and oral in English Level: B2 – Intermediate level (base on the scale of the Common European Framework) 

• Have strong analytical and problem-solving skills  

• Have strong teamwork abilities and communication skills  

• Be able to read and interpret technical drawings (electrical, mechanical)  

• Knowledge of AutoCad, Inventor or Solidworks  

• SixSigma certifications, is a plus 

• Lead by example and demonstrate professionalism  

• Be flexible and be able to deal with stress periods  

• Able to convey a positive and professional image to internal and external customers  

If you have questions about this job opportunity do not hesitate and contact ____________________

We are looking for your application till _______________.

Aknowledge yourself with our internal recruitment policy, available on Connect, before applying.

If you are curious like we are, and want to know more about our company go to http://www.cpbc.pl 

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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