IT Engineer

The IT Engineer is focused on providing end user support in FEL on the phone, mail, remotely or in the field to get back to normal IT Service.

This role should support Daily Manufacturing Operations and must be done in line with Global IT policies, standards, guidelines and the available IT Support tools.

The IT Engineer should lead and implement IT Projects to fulfill the needs of all FEL requirements.

He/She should also document all implementation projects and code changes of any company software. Make sure all employees comply with the Cita training.

Conducting installations and minor repairs on hardware devices, network infrastructure, and related peripheral equipment, following design and installation guidelines.

Organize workflows and prioritize responsibilities within the IT team, if necessary.

Areas of Responsibility:

• Install and configure computers, mobile devices and other end-user devices
• Setting up equipment and workstations for employee use, ensuring correct cable connections and organization and installing operating systems and necessary software
• Develop and maintain local networks in ways that optimize performance 
• Ensure security and privacy of networks and computer systems 
• Provide orientation and guidance to users on how to operate new software and computer equipment 
• Make sure that any improvement or new project involving IT will be escalated to corporate level and all regulations/considerations will be take into consideration for all implementations
• Organize and schedule upgrades and maintenance without deterring others from completing their work 
• Maintain records/logs of repairs and fixes and maintenance schedule 
• Identify computer or network equipment shortages and place orders 
• Installation and configurations of the wire structure 
• Manage virtualization systems
• Analyze and monitor the wireless network
• Management of internal servers
• Responsible of the CCTV, access control, web asset tracking
• Network administration – IP’s / Protocols / Communications
• Responsible of the Office Printers maintenance
• Uninterruptible Power Supplies support for production computers
• Day to day support for users in FEL, creating and solving cases in Global IT Service Management tool
• Providing professional and timely end-user support using published procedures, standards and Service Level Agreements (SLAs).  Conducting frequently monitoring of case performance and taking ownership of and follow-through high priority cases
• Troubleshoot, diagnose problems, implement corrective action procedures within guidelines and/or escalate to other Global IT resources if/when needed
• Creating and maintaining documentation and instructions
• Ensuring on-call availability.
• Participating in and collaborating on local and global IT projects.
• Responsible of the Local IT equipment stock and forecasting
• Administer user accounts in line with IT governance
• Ensure efficient communication locally and with rest of Global IT to secure knowledge sharing and optimization of the day-to-day work
• Organize and schedule upgrades and maintenance without deterring others from completing their work 
• Continuously improving and reviewing of IT processes in cooperation with Global IT
• Support and maintain Global IT standards, guidelines and policies, training material, support information, technical issues, and guidelines from assigned work so they are properly documented and updated regularly in agreed containers
• Knowledge sharing keeping yourself and the team updated on new implementations, documentation, and process updates; Proactively engage in the Global IT Operations and Support roadmaps
• Support troubleshooting and error correction on IT infrastructure components e.g. Server, network, telephony and network lines always in close collaboration with Global IT Operation and Support
• Coordination and support of external IT service providers
• Communicate relevant IT information to the local business
• Take responsibility of subject not coherent to Operation Excellence and involve IT responsible to the extend needed
• Take responsibility for those safety aspects identified for the given position Performing their job in compliance with the guidelines given
• Drawing attention to the manager to any difficulties in understanding or following the guidelines
• Drawing attention to inefficiency of the system

Essential Qualifications:

• Proven experience as IT Engineer
• Minimum of 3-5 years IT support experiences
• Have a professional and open-minded approach when collaborating in all levels within the organization and across business units
• Strong service orientation
• Good communication skills, communicate effectively with colleagues, local business, and external parties
• Adheres to Global IT procedures, guidelines and policies
• Team player, responsive, result oriented, self-managed, systematic and structured
• Strong English skills, written and spoken
• Cisco courses, ITIL and Cobit training is desired.
• In depth understanding of diverse computer systems and networks 
• Good knowledge of internet security and data privacy principles, certifications is desired.
• CCNA certification is desired
• Confident in approaching and addressing issues to the line of business with a commitment to provide continuous service improvements
• Act and behave according to Coloplast Mission, Vision and Values.

Other job requirements: 

• Occasional travel for training purposes (max. 15 days / year)