Collection Specialist - Spokane, WA

Comfort Medical, a wholly owned subsidiary of Coloplast, is seeking a Collections Specialist with DME experience who will be responsible for timely and accurate resolution of accounts either through cash collections or write-offs. You will also be responsible for correctly resubmitting accurate claims (electronically and manually).

Major Areas of Accountability

• Perform collection follow-up on assigned accounts on a regular basis
• Request correct adjustments to resolve outstanding account balances
• Review, track, and where necessary, research outstanding payments to ensure timely receipt of payments to increase Comfort Medical's revenue and reduce accounts receivable.
• Complete adjustment requests in compliance with month end schedule
• Follow up on all denials prior to the payer's appeals deadline
• Identify denial trends and make recommendations for resolutions
• Prepare adjustments such as refunds, contractual differences, and write-offs for approval and processing
• Maintain accurate and detailed chart notes in system
• Verify that payments received are correct
• Answer patients' or insurers' billing questions via inbound and outbound calling
• Set up budget payment plans with patients and monitor repayment activity
• Correct posting payments and make charge adjustment to patient account
• Identify possible collection actions and refer collections issues to the Manager
• Other duties as assigned

Basic Qualifications

• High school diploma required
• Minimum of 3 years of collections experience and 1 year of experience in collections and receivables for patients, insurance verification, or government medical programs OR 1 year of relevant DME experience
• Strong background and proven success in collections and negotiation skills
• Excellent medical terminology skills
• Ability to learn and understand reimbursement issues and Medicare guidelines
• Bilingual (Spanish/English) is a plus, but not required