Collection Specialist (On-site, Spokane, WA)

Location:

Spokane, WA, US

Job Family: Finance

Country/Region: United States

Comfort Medical, a wholly owned subsidiary of Coloplast, is seeking a Collections Specialist who will be responsible for timely and accurate resolution of accounts either through cash collections or write-offs. You will also be responsible for correctly resubmitting accurate claims (electronically and manually).

This is an on-site role located at:

6714 N Pittsburg St

Spokane, WA 99217

Work hours are Monday-Friday 8:00am - 4:30pm PST. Fridays may be worked remotely.

Major Areas of Accountability

Responsible for correcting, completing, and processing claims for all payers
Investigate the validity of denials and properly work to correct any errors
Accurately process contractual adjustments to resolve outstanding balances
Assist in reconciling deposit and patient collections
Process appeals online or via paper submission
Identify denial trends and make recommendations for resolutions
Process refund requests
Maintain accurate and detailed chart notes in system
Resolve billing calls and questions from patients and insurance representatives
Other duties as assigned
Overtime available on an approved basis, based on productivity during core working hours

Basic Qualifications

High school diploma required
Minimum of 3 years of collections experience and 1 year of experience in collections and receivables for patients, insurance verification, or government medical programs OR 1 year of relevant DME experience
Strong background and proven success in collections and negotiation skills
Excellent medical terminology skills
Ability to learn and understand reimbursement issues and Medicare guidelines
Bilingual (Spanish/English) is a plus, but not required
Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, HIPAA, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!<span style="font-family:"Arial",sans-serif">

Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

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