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Account Representative


Coral Springs, FL, US

Job Family:  Sales
Country/Region:  United States
Account Representative 

Comfort Medical, a wholly-owned subsidiary of Coloplast Corp, has an exciting opportunity for an Account Representative To service customers via inbound and outbound calls in regards to presenting and closing customers on  products and services, and handle Patient Enrollment and repeat order opportunities in a courteous, professional manner.  Identify the reason(s) for the call, utilize the systems to document and route for follow up. When applicable at point of contact, respond appropriately to customers’ questions and resolve inquiries. Complete and/or update all pertinent records in PreQ and Direct.


Major Areas of Accountability

  • Process leads from external departments to complete the necessary  follow-up and product offerings
  • Place outbound telephone calls in response to the customer’s inquiry as documented on the correspondence, or other approved marketing lead
  • Research and problem resolution, communicating the outcome to the customer as appropriate
  • Complete and/or update all pertinent records in PreQ and Direct using Corporate Compliance Guidelines
  • Exceeds Quality and Quantity Performance Standards
  • Answer Community Voice Mail
  • Sets a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures
  • Supportive in assisting the Department’s Leadership Team in achieving departmental goals by completion of tasks, continued training, etc.
  • Establish and maintain effective working relationships with customers and/or co-workers
  • Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties
  • Available and flexible in scheduling to meet the changing business requirements of the position
  • Responsible for following good housekeeping and quality procedures
  • Follows and observes all safety practices
  • Additional duties required as directed by departmental management


Basic Qualifications

  • High school diploma or equivalent
  • Minimum of one year experience in the field
  • Willingness to engage in telephone direct sales


Preferred Qualifications

  • English/Spanish bilingual preferred
  • DME experience
  • Call center experience a plus as position entails a high amount of customer interaction over the phone
  • Ability to take initiative and work independently


Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 12,000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.


Visit us on Coloplast.com.

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Coloplast is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.


Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami

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