Service Training Coordinator

The Training Coordinator is responsible for supporting the Coloplast and Comfort Medical service training programs to enhance standardization, tracking, compliance, and elevate the learner experience.

Major Areas of Accountability

• Coordinate training logistics for newly hired and existing service team employees, including but not limited to organizing, planning, scheduling, assigning, and communicating training events and classes.
• Manage training content and resources in a centralized location.
• Assign, manage, and track online learning related to service training programs.
• Create and update course materials to reflect changes in processes or systems, and according to applicable content review processes.
• Track, document and report training participation and completion according to the department-defined procedure.
• Track, document and report training assessment metrics in a centralized scorecard.
• Manage planning, logistics, venue selection, contracts, communications, & rooming lists for training and service team off-site meetings.
• Manage assigning & tracking of compliance and credentialing related training.
• Manage assigning and tracking of initial and annual role-specific competency certifications.
• Maintain compliance with Health Insurance Portability and Accountability Act (HIPAA) for all work.
• Remain knowledgeable of Medicare/Medicaid policies and federal/state regulations that affect fulfillment activities and maintain compliance with same.
• Collaborate with training managers, contractors and vendors as needed.
• Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the MedTech Code of Conduct, and company policies.
• Other job duties as assigned.

Basic Qualifications

• 2+ years of successful learning and development and/or training coordination experience.
• Experience administering learning management systems.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint).
• Strong verbal and written communication skills with ability to effectively communicate at multiple levels in the organization.
• Efficient time management, organization, and planning skills.
• Able to travel up to 15% (domestic and/or global).

Preferred Qualifications

• Bachelor’s degree preferred.
• Experience developing eLearning.
• Experience in training content creation or technical writing.
• Experience in healthcare, contact center, and/or DME industry.
  
  

  At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect:

  • Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
  • Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.
  • Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
  • Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
  • Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
  • Community and Culture: A supportive work environment where everyone feels valued, and has a sense of belonging.  Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.
  • Competitive Compensation: The starting hourly rate for this position is $30.71. Hired candidates may be eligible to receive additional compensation for applicable experience and may also be eligible for bonuses and/or incentives.  Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16,000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Visit us on Coloplast.com.

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Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Coloplast is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

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