Reorder Account Representative


Coral Springs, FL, US

Job Family:  Sales
Country/Region:  United States
  • To service customers via inbound and outbound calls in regards to presenting and closing customers on  products and services, and handle Patient Enrollment and repeat order opportunities in a courteous, professional manner.  Identify the reason(s) for the call, utilize the systems to document and route for follow up. When applicable at point of contact, respond appropriately to customers’ questions and resolve inquiries. Complete and/or update all pertinent records in PreQ and Direct.


Major Areas of Accountability

  • Process leads from external departments to complete the necessary  follow-up and product offerings
  • Place outbound telephone calls in response to the customer’s inquiry as documented on the correspondence, or other approved marketing lead
  • Research and problem resolution, communicating the outcome to the customer as appropriate
  • Complete and/or update all pertinent records in PreQ and Direct using Corporate Compliance Guidelines
  • Exceeds Quality and Quantity Performance Standards
  • Answer Community Voice Mail
  • Sets a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures
  • Supportive in assisting the Department’s Leadership Team in achieving departmental goals by completion of tasks, continued training, etc.
  • Establish and maintain effective working relationships with customers and/or co-workers
  • Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties
  • Available and flexible in scheduling to meet the changing business requirements of the position
  • Responsible for following good housekeeping and quality procedures
  • Follows and observes all safety practices
  • Additional duties required as directed by departmental management
  • Occasionally, employees currently recognized as high performers through recent performance evaluations, or employees with current demonstrated productivity leadership compared to other employees on existing metrics may be asked to engage in overtime.


Basic Qualifications


Preferred Qualifications

  • English/Spanish bilingual preferred
  • DME experience
  • Call center experience a plus as position entails a high amount of customer interaction over the phone
  • Ability to take initiative and work independently


Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!​


Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.


Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami