Quality Assurance / Audit Supervisor

The Quality Assurance Supervisor is directly responsible for the management, performance and daily supervision/support of their direct reports within the Quality Assurance team. This individual will work across all Order to Cash teams and therefore requires a thorough understanding of cross-functional processes and policies. In collaboration with the Process Excellence Manager, the supervisor will lead the team to establish, implement and maintain quality assurance programs.

Major Areas of Accountability

Leadership:

• Daily management of direct reports.
• Plan, prioritize and delegate work tasks to ensure proper functioning of the team.
• Identify and participate in addressing staffing and coaching needs.
• Participate in recruiting activities around hiring employees.
• Lead in creation and delivery of performance reviews and deliver goals and objectives to individual team members based.
• Provide a leadership presence throughout the department to effectively influence results and manage conflict resolution and problem solving.

Quality Program:

• Create and maintain quality assurance standards, scorecards and procedures (SOP) in accordance with all Comfort Medical and Coloplast policies and values.
• Oversee quality processes and coordinate workflows to ensure quality expectations are being met.
• Work in collaboration with leadership team to determine and establish reporting needs to track and maintain quality service and achieve established KPIs.
• Lead and/or participate in routine calibration sessions.
• Identify and support opportunities for process, training, and quality improvements.
• Ensure the necessary resources and tools are available to support quality assurance initiatives.
• Work across teams and business functions to improve processes and procedures, and perform ad hoc projects as assigned.
• Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
• Other duties as assigned.

Basic Qualifications

• Associate or Bachelor’s degree or 3-5 years equivalent work experience required.
• 2-5 years supervisor and/or management experience.
• Ability to provide clear and accurate feedback, while coaching team members to increase performance and develop new skills.
• Ability to communicate effectively with all levels of management and demonstrate a professional demeanor.
• Ability to take initiative and work independently.
• Some travel may be required.