Peristeen Coordinator
Coral Springs, FL, US
To service customers via inbound and outbound calls; including new customers on products and services, handling new patient enrollment and repeat order opportunities in a courteous, professional manner.Responsible for processing referrals from HCPs and other referral sources into CM database for order confirmations and shipment. Responsible for interacting with medical facilities and providers in an effort to collect medical record documentation; management of medical files, and scanning into customer accounts within the database along with verifying patients’ insurance benefits and documenting accounts accordingly. |
Major Areas of Accountability
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Basic Qualifications:
- High school diploma or equivalent.
- DME Experience
- Minimum of one-year experience in a contact center.
- English/Spanish bilingual preferred.
- Willingness to engage in telephone direct sales.
- Ability to take initiative and work independently.
- Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
Preferred Skillsets:
- Ability to interpret instructions and guidelines to make decisions and take necessary actions.
- Ability to follow complex instructions and guidelines to specific problems arising in the work area.
- Ability to navigate between different computer systems.
- Ability to apply instructions and/or guidelines as appropriate in the performance of duties.
- Ability to maintain composure during stressful situations occurring because of workloads and/or deadlines.
- Ability to communicate effectively (verbal and written).
- Ability to determine work priorities.
Ability to work on one’s own initiative to achieve established goals and objectives
Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!
Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.
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Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami