Outreach Manager

The Outreach Manager is responsible for managing proactive outbound communication campaigns as well as managing the business development team within the Services Sales organization. This role combines leadership, strategic planning, and performance management to meet operational goals, while ensuring compliance with policies and regulations within a contact center environment.

Major Areas of Accountability:

• Team Management: Supervise and provide daily leadership to Business Development team members, ensuring effective performance, coaching, and professional development.
• Campaign Management: Plan and execute outbound activity to increase connection rates.
• Quality Assurance: Review call recordings to ensure proper policies and procedures as well as regulatory compliance.
• Staff Development: Train, coach, and motivate team members to meet goals, ensuring they are informed of new products, procedures, and compliance requirements.
• Strategy Implementation: Build and implement strategies to meet or exceed goals related to patient outreach on day-to-day business as well as new outreach opportunities as they are presented.
• Data Reporting: Analyze outreach results and present performance reports to upper leadership.
• Compliance & Documentation: Ensure adherence to HIPAA, Medicare policies, federal/state regulations, and company procedures, emphasizing professional conduct and proper documentation.
• Performance Monitoring: Monitor, measure, and provide feedback to the team, ensuring alignment with company standards and performance goals. Lead the creation and delivery of performance reviews.
• Cross Department Collaboration: Collaborate with internal departments (e.g., Sr. Manager, Sales Ops) to support recruitment, training, and ensure alignment with company goals.
• Reporting & Accountability: Collaborate with leadership to define reporting needs and track quality service, workflows, and results.

• Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
• Other job duties as assigned.

Essential Qualifications:

• Education: High School Diploma/GED required; Bachelor’s degree preferred.
• Experience: 3 to 5 years of outbound call center experience, with at least 2 years in a supervisory or management role.
• Skills:
• Proven ability to lead and develop a team to meet performance targets.
• Strong communication skills with the ability to coach, motivate, and resolve conflicts.
• Ability to manage multiple pipelines, track progress, and adjust strategies as needed.
• Highly proficient in phone dialer and CRM software.
• Strong organizational and documentation skills with attention to detail.
• Ability to travel for customer visits and internal meetings (up to 20%).
• Ability to provide clear, actionable feedback and develop team members' skills.
• Successful track record in managing teams, building relationships, and driving revenue.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Knowledge of campaign strategies, healthcare regulations, and compliance standards.

At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect:

• Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
• Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.
• Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
• Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
• Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
• Community and Culture: A supportive work environment where everyone feels valued and has a sense of belonging.  Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.
• Competitive Compensation:  The compensation range for this position is $80,232 - $120,347. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or incentives.

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16,000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Visit us on Coloplast.com.

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Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Coloplast is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

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