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Order Fulfillment Coordinator

Location: 

Coral Springs, FL, US

Job Family:  Sales
Country/Region:  United States
 

 

Responsible for reviewing, updating, and making corrections to accounts to expedite product shipment.

 

Major Areas of Accountability

  • Review accounts that have failed quality assurance and resolve in a timely manner.
  • Document each phone call with clear, accurate and concise notes in the appropriate system.
  • Check multiple email boxes and respond to all emails within the same business day.
  • Identify and correct deficiencies in the account which are preventing them from being processed.
  • Contact patients when required to share or gain information needed to provide the patient with supplies.
  • Identify and report errors and quality deficiencies to account manager when necessary.
  • Keep equipment operational by following established procedures; report equipment malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhance the organization’s reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job tasks.
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
  • Build rapport with both intern and external customers by greeting them in a courteous, friendly, and professional manner to facilitate the shipment of patient supplies.
  • Communicate effectively with teammates to ensure high quality, and timely expedition of customer requests.
  • Check and Return Voicemails
  • Review, update and make corrections to FQAs daily to export accounts.
  • Remain knowledgeable of Medicare policies and federal/state regulations that affect sales activities, and interactions with physicians and customers. Assists with shipping, billing and other duties as required. 
  • Work multiple exception reports.
  • Listen attentively to customer’ needs and concerns; demonstrate empathy.
  • Ensure that the customer understands product information and be able to provide additional information to customer as needed.
  • Additional duties required as directed by departmental management.

 

Basic Qualifications

  • High school diploma or equivalent experience.
  • English/Spanish bilingual preferred.
  • Clerical skills including proficiency with data entry and computers programs.
  • Ability to take initiative and work independently.
  • Call center experience is desired as position entails a high amount of customer interaction over the phone

 

 

 

 

 

 

 

 

Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!​

 

Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

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Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami

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