Account Representative (On-site, Brevard, NC)

This is an on-site role located at:

170 S Broad St.

Brevard, NC 28712

Monday-Thursday 9am-6pm EST

Fridays may be worked remotely

One Saturday shift per month required

To service customers via inbound and outbound calls in regards to presenting and closing customers on  products and services, and handle Patient Enrollment and repeat order opportunities in a courteous, professional manner.  Identify the reason(s) for the call, utilize the systems to document and route for follow up. When applicable at point of contact, respond appropriately to customers’ questions and resolve inquiries. Complete and/or update all pertinent records in Brightree.

Major Areas of Accountability

• Process leads from external departments to complete the necessary  follow-up and product offerings
• Place outbound telephone calls in response to the customer’s inquiry as documented on the correspondence, or other approved marketing lead
• Research and problem resolution, communicating the outcome to the customer as appropriate
• Complete and/or update all pertinent records in Brightree using Corporate Compliance Guidelines
• Exceeds Quality and Quantity Performance Standards
• Answer Community Voice Mail
• Sets a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures
• Supportive in assisting the Department’s Leadership Team in achieving departmental goals by completion of tasks, continued training, etc.
• Establish and maintain effective working relationships with customers and/or co-workers
• Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties
• Available and flexible in scheduling to meet the changing business requirements of the position
• Responsible for following good housekeeping and quality procedures
• Follows and observes all safety practices
• Additional duties required as directed by departmental management
• Occasionally, employees currently recognized as high performers through recent performance evaluations, or employees with current demonstrated productivity leadership compared to other employees on existing metrics may be asked to engage in overtime.

• Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Basic Qualifications

• High school diploma or equivalent
• Minimum of one year experience in the field
• Willingness to engage in telephone direct sales

Preferred Qualifications

• English/Spanish bilingual preferred
• DME experience
• Brightree experience
• Call center experience a plus as position entails a high amount of customer interaction over the phone
• Ability to take initiative and work independently